Veronica Jones Email and Phone Number

-Hiring and onboarding new hires for Starbucks stores.-Overseeing and supporting multiple stores in East Chula Vista Area as a proxy, ranging from a high volume and low volume drive thru's and cafes.•Successfully managed multiple high-priority projects simultaneously while meeting deadlines and budget requirements.•Managed store sales from a high-volume drive thru in Chula Vista to low volume drive thru in Otay Mesa. Ranging anywhere from $32,000-$95,000•Tracked and analyzed… Show more -Hiring and onboarding new hires for Starbucks stores.-Overseeing and supporting multiple stores in East Chula Vista Area as a proxy, ranging from a high volume and low volume drive thru's and cafes.•Successfully managed multiple high-priority projects simultaneously while meeting deadlines and budget requirements.•Managed store sales from a high-volume drive thru in Chula Vista to low volume drive thru in Otay Mesa. Ranging anywhere from $32,000-$95,000•Tracked and analyzed sales data through P&L reports, scheduling reports, budget metrics, customer experience metrics, and drive thru reports to observe and support the business needs• Monitored customer service levels and implemented necessary changes to improve customer satisfaction.-Motivated and developed 25-45+ Starbucks partners with guidance from the Field Ops Guide and Starbucks Mission and Values. Have developed multiple partners to barista trainers, shift supervisors, and coffee masters.• Hired/Mentored new employees on store policies and procedures while providing guidance and support in their roles. Provided leadership and motivation to team members to increase productivity and efficiency within the store. Also, inspiring individuals to reach their highest potential through providing coaching and mentoring support. Show less

Supporting stores in Southbay Otay Mesa and Chula Vista.

• Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.• Trained incoming staff members on proper operation of brewing equipment and drink recipes.• Exhibited excellent communication skills while connecting with customers and partners in a professional manner.• Complied with company standards and policies, setting example for team members.• Managed store closing and opening procedures to ensure safety and security.• Coached… Show more • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.• Trained incoming staff members on proper operation of brewing equipment and drink recipes.• Exhibited excellent communication skills while connecting with customers and partners in a professional manner.• Complied with company standards and policies, setting example for team members.• Managed store closing and opening procedures to ensure safety and security.• Coached team members, delivering candid feedback on expectations and performance.• Demonstrated ability to manage a team of employees and ensure successful shift operations.• Cultivated and maintained the Starbucks work culture through team building and positive interactions. Show less

Created the Starbucks experience through building relationships with partners and customers and serving customers beverages and food items to Starbucks standard.

-Monitoring shows for the holiday seasons-Assisting and guiding actors, calling top of show and ensuring show starts on time.-Created production book for Hallow scream 2023.-Created production reports at the end of every show.

-Stage Manager and Assistant Director for "One Flew Over the Cuckoos Nest".-Managing cast and crew.-Making sure props are set before show, calling cues, communicating with cast about rehearsals, and running rehearsals and shows.

-Cash handling-Restocking the store with retail merchandise-Cleaning the store for opening/closing-Greeting customers and initiating conversations

-Assistant stage manager for "God of Carnage". -Assisted with running rehearsals, making sure props were placed, and running lines with actors.-Hanged/focused lights and helped paint the set.

Lifeguard at SeaWorld's Aquatica in Chula Vista

Technical Crew for plays, musicals, and homecoming show games.-Built sets, painted sets, hung lights/focused them/changed gels, used various hand tools and table saws, experience as a spot operator, moving heavy set pieces, and some experience with the lighting board.