Manage SH Risk Investigation team, which is responsible for identifying potential and emerging risks to PayPal Business to prevent loss to the organizations or customers while enhancing the experiences for trusted customers and merchants.

Manage SH/MNL Consumer Risk Operation team with around 200+HC.Lead global working track to develop and implement new workflows which are benefiting on loss prevention for both PayPal and valued customers.Support on location strategy and expansion on German workflows to undertake German market volumes from EMEA team.Drive operational efficiency through multiple cross-function collaboration on automatic approach expansion.

 Be a strategic leader. Proactively collaborate with Senior Management on ideas for improvement and implementing strategic plans and adjusting processes. Manage my function to build, coach, and direct a team of Team Leaders and teammates into a highly responsive team that we always meet the required published performance standards and leading globally. (Great NPS and AHT result, etc.) Ensure the necessary resources/HC and tools are available for quality work delivery and SLA maintenance. Establish global relationships with other sites and business units, and support groups, throughout the organization, to ensure excellent information flow and feedback on impacts of process, policy and product changes.  Work with peer managers to leverage best practices, understand new trends and contribute to the implementation of workflow process improvements. Deliver against Departmental goals as agreed  Prepare monthly and quarterly business summaries on each market and review business trends with Senior Management team.  Participate in special projects as needed and perform other duties as assigned.

 Lead a multiple function team including EDD, Compliance as well as SAR Investigation. Provide support on all aspects of Anti Money Laundering (AML) Compliance issues and serve as a knowledgeable resource on regulatory requirements to team members, and as the point person for work-flow improvements while maintaining compliance. Assist management team with the implementation of new procedures that address newly enacted regulations or procedural modifications resulting from changes in regulations, such as SG/Japan KYC. Work to improve existing work-flows in an effort to obtain new operational efficiencies while maintaining compliance with AML policies and regulations.

 Deliver systematic STR/SMR investigation training, assist in the maintaining, developing and updating manuals and procedures;  Assist on team projects as assigned by Supervisor; Provide leadership to the teammates via answering questions, providing feedback and guidance; take the initiative to improve quality of the teammates’ work; Interaction with peers, other PayPal departments and law enforcement conducted in a professional manner Draft suspicious transaction/matter reports to relevant legal authorities; maintain a working knowledge of all AML laws and regulations, PayPal internal policy;

Support APAC PayPal customers with professional Online Payment instruction through both Phone call and email.