Regional Banking Manager - Regional Banking ManagerLead a diverse team of bankers, Service Manager and Tellers. Participated in Mentorship program (2015- Present) Talent Development and Performance Management. Develop and oversee annual 2.5M budgets. Met Q1, Q2 and Q3 budget. Forecast to meet 21YE budget. Create and Implement measurable matrix for employee engagement, diversity, equity & inclusion, and organization culture. On the Diversity counsel. Met and complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.Develop and implement a Talent Acquisition strategy which led to a 30% growth in the employee population within 12 months saving over $80,000 in annual recruiting expenses.Increased engagement scores YOY by 40% for 5 consecutive years by building engagement action, retention and training and development strategies for current and existing employee.

Store Manager 1- Branch Manager  Increased branch sales by 50% 1st year and performed at 35% above sales expectations YOY. Won Sales and Service award 2015 - 2107 for top sales and performers. Increased team collaboration, performance and efficiency by fostering healthy environments focused on mutual success. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.Directed team members, consistently improving performance and efficiency to maximize operational results.Ran expansion plans and present costs to forecast trends and recommend changes.Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 47%. Uncovered and resolved strategic and tactical issues impacting sales management and business operations.Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget of $100K

Personal BankerCoached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 47%. Uncovered and resolved strategic and tactical issues impacting sales management and business operations.Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget of $100K. Assessed 100K clients & developed strategic financial planning solutions for over 100 customers annually. Established new accounts for 1M net worth individuals and serviced existing accounts to maximize revenue.Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Established rapport with new clients to increase satisfaction and loyalty. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.Trained and supported 30 sales associates and cross-trained 20 tellers to improve customer satisfaction by over 70 percent.Worked closely with management to strategic sales techniques to increase branch production and customer service.

Service Manager 2Scheduled staffing for the main branch. Created strategies to develop and expand sales of services to existing and new customers. Maintained friendly and professional customer interactions. Organized and removed online banking files no longer in use.Maintained confidentiality of bank records and client information. Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.Identified and investigated variances. Met with customers to discuss service needs and develop effective and practical solutions.Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 40%.Hired and trained new team members to improve efficiency of department and cultivate productive work atmosphere.Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.Managed team of 15 employees in service and sales processes to comply with risk management policies across company.

Legal AssistantInvestigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.Developed a working relationship with courts, clients, debtors and attorneys.· Contacted clients to schedule appointments and discuss the progress of cases. Filed all court documents on behalf of the attorneys. Managed accounts and records of clients with the highest levels of confidentiality and discretion. Worked as a team with attorneys, administrative assistants and fellow legal assistants. Managed day-to-day legal activities such as subpoena services for law office with 2 attorneys.Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes. Conferred with clients and other involved parties to gather and track case information.