Veronica M. Email and Phone Number
Not only am I a world traveler who photographs every moment of it (yes I took that photo in the banner). I am a software engineer, I apply my passion and skills in computer programming to create innovative and user-friendly web applications. I have completed over 3 projects using various technologies, such as Node.js, AWS, and Sequelize, demonstrating my ability to learn quickly and adapt to different challenges. Also, my ability to create dynamic and innovative front-end UI, emphasizing the U/X.My background in service and operations has equipped me with a strong work ethic, a customer-centric mindset, and a data-driven approach. I have over 7 years of experience in the automotive industry, where I excelled in leading teams, optimizing processes, and delivering results. Most recently, I was a senior VSC advisor at Tesla, where I supported the service center operations and improved customer satisfaction. When I wasn't at work, I was turning wrenching on my own car.I am a lifelong learner who is always eager to expand my knowledge and skills. I am graduating from Lone Star College with an Associate's degree in 2024, and I obtained a certificate in computer software engineering from App Academy, one of the most selective and rigorous coding boot camps in the world. My goal is to leverage my education and experience to build impactful and scalable solutions that enhance the lives of people and communities.
Avb Marketing
View- Website:
- avbmarketing.com
- Employees:
- 125
-
Software EngineerAvb Marketing Sep 2024 - Present -
Sr. Vsc AdvisorTesla Oct 2022 - Sep 2023Houston, Texas, United States- Leveraged expertise to assess, troubleshoot, and contribute to strategic decisions addressing customer vehicle concerns, ensuring swift and effective resolutions. - Top Quality Producer, Q4 2022 Virtual Service - Ensured the execution of accurate repair plans through meticulous investigation and logical reasoning, guaranteeing optimal vehicle performance. - Conducted diversions and provided customer education on vehicle firmware characteristics. -
Sr. Operations AdvisorTesla Nov 2020 - Oct 2022Houston, Texas, United States- Accelerated to Operations Advisor Level 4 within just 10 months due to exceptional leadership and operational excellence at the Houston North delivery center.- Tesla Impact Award, Houston Q2 2021- Played a key role in launching a new Service and Delivery store, achieving 100% delivery yield and 93% customer satisfaction in the first quarter.- Consistently surpassed customer experience goals by 4%, maintaining a perfect 100% delivery yield every quarter.- Conducted weekly performance reviews for in-store staff to ensure optimal service delivery and operational efficiency.- Organized daily morning huddles and managed the store’s schedule to streamline operations and boost team productivity.- Monitored and analyzed daily Tableau reports to track and improve key performance indicators, ensuring targets were consistently met.- Directed weekly store delivery fulfillment operations, maintaining stringent controls over vehicle quality and enhancing customer satisfaction metrics through proactive service management.- Efficiently managed the readiness of over 1,000 customer accounts for delivery, coordinating financing, insurance, and registration processes within just two quarters, ensuring a streamlined delivery experience. -
Service ValetMercedes-Benz Of The Woodlands Sep 2016 - Nov 2020 -
Loaner Car CoodinatorMercedes-Benz Of The Woodlands Jun 2016 - Sep 2016
Veronica M. Education Details
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Computer Software Engineering -
Associates
Frequently Asked Questions about Veronica M.
What company does Veronica M. work for?
Veronica M. works for Avb Marketing
What is Veronica M.'s role at the current company?
Veronica M.'s current role is Software Engineer @ AVB Marketing || FrontEnd Dev.
What schools did Veronica M. attend?
Veronica M. attended App Academy, Lone Star College.
Who are Veronica M.'s colleagues?
Veronica M.'s colleagues are Deanna Tran, Leigh Drish, Michael Just, Taylor Schofield, Jessica Ting, Amanda Rose Hagey, Felicia Medrano, Mba.
Not the Veronica M. you were looking for?
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Veronica R.
Property Manager / Admin Assistant / Customer Service / Entrepreneur / Certified Translator And InterpreterLittle Elm, Tx -
Veronica M
Lordsburg, Nm -
Veronica M.
Philadelphia, Pa -
Veronica Kenausis
Associate Dean Of Library Services And Academic Success Programs At Western Connecticut State UniversityDanbury, Ct2wcsu.edu, wcsu.edu1 (203)-8XXXXXXX
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