• Manage a team of 8 engaged in property management operations for residential community and ensure long-term profitability• Hire, recruit and develop staff with the goal of ensuring excellent service, business orientation and internal operations• Develop budgets and forecasts to optimize opportunities for the growth of property• Enhance the workflow of work-order management and resolved all backlog issues at the apartments• Schedule vendors and maintenance request• Perform managerial duties such as payroll, controlling expense and managing budget for each quarter• Handle all customer complaints proactively and ensured it resolved on time• Train team members for the growth of team development and capitalize their skills to improve quality of responsiveness to issues• Approve timesheets and work hours for employees and temp workers

• Created work orders and scheduled vendors and maintenance request• Developed budgets and forecasts to optimize opportunities for the growth of property• Enhanced the workflow of work-order management and resolved all backlog issues at the apartments• Managed a team of 5 engaged in property management operations • Handled all customer complaints ensured its resolved on time