Veronica U. Email and Phone Number

• Reconciles initiation, dues and political donation payments from participating retail, meat packing and processing, food preparation and manufacturing, and healthcare employers.• Generates bills for participating employers.• Communicates effectively with union representatives and participating employers.• Processes members’ employment changes with the union.• Sends monthly reports to the international UFCW.• Files and manages mediation and arbitration arrangements.• Assists union agents with general requests and tasks.• Meets visitors and answers phone calls at the front desk.• Manages reservations for the union’s resort.

• Responsible for the accurate and timely administration of member benefits, including health, long term disability, tax advantage accounts, annuities, 403B and life insurance plans.• Provided timely and accurate case management for members as defined by service agreements.• Managed CRM queues.• Implemented process improvements as needed.• Maintained positive internal and external/vendor interactions and provided timely response to benefit questions.

● Reviewed retirement paperwork.● Revised procedures as process improvement occurs.● Assisted applicants with questions on their annuities, life insurance policies and health coverage continuation.● Acted as a liaison between processors and members for completing and correcting paperwork.● Monitored other Retirement Advocates’ cases and followed up with them if they are not meeting deadlines or have questions on their cases.

● Answered incoming calls and emails in a polite and professional manner.● Demonstrated knowledge of business processes and operations.● Researched and solved members’ issues.● Used empathy to advise members through difficult situations.● Promoted strong relationships with members, employer, and other stakeholders.● Identified and escalated issues as needed.

● Took accurate guest orders.● Maintained guest relations with excellent customer service.● Managed responsibility for large amounts of cash.● Performed side work tasks.

● Responsible for arranging interviews for headline stories.● Conducted research and analyze background information to provide compelling stories.● Performed special projects including videography and create content for social media platforms.● Script writing in conversational style.● Promoted company visibility through social media engagement.● Projected exceed editorial approval within strict time requirements.

Pitched local story ideas.Reported, edited, and presented my own stories.

I was a peer mentor with the the Office of Diversity and Inclusion’s SMART Start program. Facilitated group activities for the incoming freshmen in the program aimed at freshmen who are traditionally underrepresented in higher education.