Veronica Graves Email & Phone Number

26600 Aliso Viejo Parkway

QLOGIC CORPORATION, Aliso Veijo, CA 2005 – 2014Senior Customer Service Specialist and Account ManagerProcessed HUB pulls and managed inventory levels. Processed direct ship orders, provided POD’s and resolved any discrepancies. Set up new accounts in database, submitted pricing quotes through quote system. Managed customer backlog and order shipment reschedule request, set up customer part number cross reference in Oracle. Account responsibility: HP, Dell, IBM, Apple, Network Appliance, Cisco, NEC and others. Provided high level of customer support to wide variety of customers.• Increased revenue in many quarters for both customers and QLogic, ensuring customer confidence in ability and follow-through skills. Received many letters of appreciation for exceptional customer support.• Rated outstanding performance in acquisition environment defining new processes and executing rules of engagement, ensuring successful transition to legacy business to QLogic.• Contributed to customer care team during transition with training and knowledge transfer, which was critical to order management process.• Developed reporting tool from customer’s inventory portal, reporting low inventory and discrepancies, allowing for maximum available material, meeting customer requirements and ensuring company revenue.

Irvine, Ca.

International Customer Service SpecialistProcessed all orders received via fax and email. Answered all customer inquiries via phone and email. Prepared commercial invoices and bill of lading for all export shipments. Consolidated shipments. Provided shipment notifications.• Received Customer Satisfaction Awards from following customers: Control Tech and Measurement Instrumentations.• Expedited orders through system getting ship to location, preventing factory shut down.• Monitored backlog daily and worked with planning providing exceptional on-time shipments ensuring shipments are on schedule.• Received customer appreciation, acknowledging orders arrived on time as communicated.

ISO AuditorManaged sales order processing and distribution. Issued RMA’s (return material authorization) for upgrades. Processed RMA in both Clientele and MK systems, acknowledgements and tracking. Answered customer inquiries on delivery dates for upgrades and repairs, as well as new sales orders. Maintained equipment databases in Clientele and MK. Served as Inventory and Exporting Coordinator.• Received many letters of appreciation for rushing parts to customer locations, allowing units to be repaired on-site rather than having to send units in for repair, saving all parties involved crucial time and money, keeping customers operational.

DAIWA GOLF CORP., Cerritos, CAGolf Division Senior Customer Service Representative & SupervisorLEVOLOR LORENTEZEN INC., Garden Grove, CASenior Customer Service Representative

Certificate Of Completion, Export Documentation And Procedures

Export Documentation and Procedures Certificate ISO 9000 Internal Audit Training Certificate

Certificate Of Completion, Iso 9000 Internal Auditing

ISO Internal Auditor.