Provide excellent customer service by listening and diagnosing customers needs. Consult customers on products by providing expert knowledge on flooring products. Upsell to customer by making differences in products clear and concise, in order to better help customer make informed decision. Create quotes for customers using a CRM system and follow up with customer in order to convert quote to invoice and close sale. Take payments through CRM system and perform basic cashier duties. Assigned store key and in charger of opening and or ensuring store is properly opened or closed. Use Facebook Marketplace in order to bring customers to store by creating engaging posts, copy, and excellent customer service through messenger.

Analyzed and optimized email content to generate affiliate sales, added clearer "Call To Action", using Flodesk templates and editing templates for personalization (Email Marketing Platform), wrote copy for emails, edited video, and optimized video content for social media.

Wrote engaging copy for LinkedIn and Twitter posts using Google Alerts to find interesting articles related to relevant industry keywords to share with audience. Followed and engaged with relevant accounts on Twitter(X) for CEO as well as company social media accounts. Ensured social media analytic reports were up-to-date and prepared for marketing meeting with CEO.

Proactively greeted and engaged customers, delivering comprehensiveproduct and service knowledge to foster informed decision-makingInitiated meaningful conversations about home service requirementsand needs assessment, ensuring personalized and tailored solutionsEffectively communicated features and benefits of company offerings,adeptly extracting customer preferences and needsOrchestrated seamless appointment scheduling for Sales Consultants,facilitating in-home estimates to drive customer satisfaction and salesconversions

Attained promotion to Flooring Specialist through consistentlyexceptional customer service, strong engagement, and in-depthproduct expertiseProactively exceeded sales quota by strategically driving revenuethrough upselling and cross selling, lead generation, and enhancingcredit acquisitionDiligently upheld the presentation and organization of thedepartments, ensuring well-stocked and appealing displays thatenhance the customer experienceDesigned from vendor provided window covering options and putorders in for customers interested in window covering installationsProvided customer estimates for customers utilizing flooring showroomproducts and installation materialsScheduled in-home measurements for customers and followed up withcustomer to provide their quote through email or allow them tocome in-store

Delivered expert product knowledge to drive successful salesconversionsManaged end-to-end project execution, including order processing,project estimation, installer coordination, and meticulous customerfollow-upEngaged in outbound calls to potential clients in the system as well asreceiving inbound calls from clients who expressed interest in servicesprovidedDesigned vendor-provided window coverings, scheduled installationsfor customers, and scheduled in-home window measures