Vicki Blackburn Email & Phone Number

Middleton, Manchester

Online retailer of cute, pretty bath bombs and bath creamers.I manage the digital marketing through Google AdWords and Facebook. I also created the website and online store. Other duties include; product sourcing and stock control, order fulfilment and P&L.I've taken my business knowledge gained from previous experience to manage the set up and day to day of this business and I've enhanced my digital marketing knowledge by taking online courses through Google.

Trafford Park

Manchester, United Kingdom

Day to day management of a busy used car sales office, duties include banking and book keeping, inventory updates including updating new vehicles when they arrive and sales.Payroll – keep track of employee’s hours, commissions and submit to external accountantHR – complete new employee induction and arrange relevant training, log sickness and holidays, follow up with director any employee issues and recruitmentMarketing – use my knowledge from my own business to help create and manage Liberty Cars marketing requirementsAs part of my role I have helped to set up FCA compliance within the business. Also I have overseen the induction of a CRM system.I also complete PA requests from the director and ad hoc tasks that may come up.

Macclesfield

¢ Project management - end to end delivery of new campaigns and projects in the business including co-ordination of departments such as IT, Database administrators and recruitment to ensure all systems and correct agents are selected for the campaign.¢ Management of profit and loss accounts for each activity in the business including driving efficiencies to maximise revenue and profit and assessing the impacts of change ¢ Commercial reviews and negotiations with new and existing clients as well as suppliers when need to ensure campaigns are profitable.¢ High level communication with all clients and internal stakeholders via email, face to face and over the telephone.¢ Review of operational performance and SLA's with results presented back to internal and external stakeholders on a weekly, monthly and quarterly basis.¢ Driving performance improvements with the operational team¢ Managing team a team of 10 telesales agents, 2 quality assurance agents and 2 account executives. This involved performance reviews, 1-2-1's and coaching and training¢ Responsible for quality assurance and compliance team. Creating scorecards, setting SLA's with the client and conducting call calibrations¢ Maximising campaign and company profitability through regular business review meetings¢ Responsible for the purchasing and strategy of the companies and client's data. ¢ Management of team of call centre agents across and number of campaigns. Completion of 1-2-1's, quality checks and coaching and training¢ Supporting Team Leaders by conducting campaign updates to discuss performance, issues, changing data lists or additional help and support to maximise their campaign performance.

Macclesfield

Main point of contact for many of the company’s clients which covers a wide selection of industriesWorks closely with companies MD to bring in and set up new business and identify further opportunities with existing clients Responsible for the set up and maintaining of campaigns, works closely with the operational team to ensure successAnalysis of campaign reports and KPI’s to make decisions and judgements on ongoing activity to manage risk Sources and buys data on behalf of company and clients. Also, analyses data performance and make recommendations for further purchasesManages a team of 6 Elite telesales agents along with account managing the clients they represent. Has sole responsibility for the success of the department and cost centre

Summary of main responsibilities:Daily informal communication with the client together with formal weekly, monthly and quarterly reviewsReviews campaign performance and works with operations, QA, Dialler Managers and customer experience teams to drive and improve performance resulting in improved/consistent revenuesAnalysis of reports and KPI’s to make decisions and judgements on ongoing activity to manage risk and establishing development opportunitiesKey Client Services point of contact for internal stakeholders for day to day tasks and individual projectsAnalysis of data dialled, looking at trends and dialling strategies to increase and maintain revenues and achieve client targets.Producing client reports and campaign summaries and reviewsInvolvement in relationship between the company and clientNew campaign set-ups from script building, producing reports and liaising with clients to make sure new campaigns start smoothly.Data selections on a number of campaigns, working closely with Stream’s analytical team to help enhance and support the campaigns, using this information to plan next steps Involved in client and business improvement project, and responsible for the reviewing and planning roll outSupport junior members of the team and shares best practises with internal stakeholdersResponsible for informing operational team of campaign changes and managing expectations

Daily informal communication with the client together with formal weekly, monthly and quarterly reviewsAnalysis of reports and KPI’s to make decisions and judgements on ongoing activity to manage risk and establishing development opportunitiesKey point of contact for internal stakeholdersAnalysis of data dialled, looking at trends and dialling strategies.I have managed a E-Comms campaign and provided reports on resultsProducing client reports and campaign summaries and reviewsInvolvement in relationship between the company and clientArranging meetings with Bureau operationsBeing the main point of contact between Bureau operations and the clientI am tasked with multiple new campaign set-ups from script building, producing reports and liaising with clients to make sure new campaigns start smoothly.Management of campaigns in the absence of Account Manager I am responsible for data selections for certain clients/campaigns and I have worked closely with LBM’s analytical team to help enhance the selections.

Managing a team of administrators who process orders from both the LBM Telesales channel and also LBM clients Business Web Shop. As well as this the job also requires me to liaise with LBM’s clients directly and I was the main point of contact for campaign’s business channel manager. I was also the main point of contact for the operations teamI also dealt with people at various levels internally as well as producing internal and external reports relating to the B2B Campaign. My other duties included staff training both admin and telesales agent who where new to the campaign. Also, I reviewed and coached the administrators on a weekly and monthly basis.

Responsible for processsing ordersProvided feedback on sales to Team Managers to use to coachingDealt directly with LBM clients CRM team to increase LBM POS rate

Working to daily individual sales targets, as well as the branches overall targetsManaging the store in the Branch Managers absencesDaily banking and cash handlingCoaching and training current and new staffWindow dressing I undertook and arranged monthly stock takes and arrange for stock replenishment from head officeI was also responsible for weekly and monthly paperwork, administration and repair ledger.

Daily cleaning of the concessionHandling high value jewellery and key holderRe-merchandising of the stockI was responsible for weekly stock deliveries.Daily/monthly paperwork, As Manager I was responsible for the staff hiring, staff reviews and training on the concession. Gained NAG JET1 Qualifacation and NAG Jewellery Managerment Qualifaction