Vicki Hill Email & Phone Number

Worthing, Gb

London Area, United Kingdom

Oversaw the end-to-end demand management process, including:Organising and leading assessment sessions for each demand item to address requirements, priorities, and dependencies across products, projects, and platforms.Facilitating monthly demand meetings with technology business partners and heads of product teams, creating comprehensive slide decks in MS PowerPoint to present data for discussions.Managing the demand board, which included setting up a temporary SharePoint site during the transition to a new project management tool.Created and maintained project and portfolio documentation with consistent branding, ensuring uniformity across the team.Developed roadmaps in MS Excel to visually represent project pipelines for the upcoming year, including delivery status updates.Compiled project and portfolio reports in MS PowerPoint for the Transformation and Portfolio Director on a monthly and quarterly basis, collaborating with Project Managers and Delivery Leads to ensure data accuracy.Developed a new SharePoint site for projects and portfolio teams, enhancing visibility of project and portfolio activities for broader audiences.

London, United Kingdom

Served as the Subject Matter Expert (SME) and main point of contact for multiple business applications, including DocuSign (electronic signature application), Cube 19 (business intelligence platform), and Daxtra (CV parsing tool).Conducted end-user training for staff at all levels during the rollout of new applications (Cube 19, MS SharePoint, and Daxtra), including the creation of comprehensive training materials.Collaborated with front-end users to enhance application processes, improving efficiency and workflows.Performed data validation and reviews to ensure accuracy and optimise the use of new applications, fostering strong relationships with front-end users.Delivered 10 MS SharePoint sites, migrating data from on-premise drives to SharePoint. This involved data migration, validation, accuracy checks, and coordination with the service desk, operations, and end users. Also provided training for end users.Seconded for two months to assist with data collation and validation for a new HR system, working closely with HR staff to educate them on data formats and mapping.

London, United Kingdom

Reviewed new client terms of business, raised points for review, and ensured the business agreed on all proposed commercials.Managed tender and Request for Information proposals, collating responses and liaising with various business areas.Identified and resolved high call charges on phone bills and historic overcharging issues with the internet provider, recovering a total of £12,000.Streamlined the reporting process by consolidating sales reports from the CRM database, saving approximately 3 hours per week.Redesigned CRM database training for new starters and provided refresher training to current staff.Supported the Head of HR and Operations in implementing a new CRM system, leading the data extraction process.Built positive relationships to manage 3rd party IT providers, ensuring optimal commercial terms and service levels.Reviewed workflows for the new system, conducted testing, and suggested improvements.

London, United Kingdom

A Prince 2 Registered Practitioner, working within the recruitment industry for Venn Group for 10 years. Initially began as a team administrator, moving into the Marketing department and now working in the technical services department as a Project Analyst.Primarily responsible for Project Management. Responsible for the overall direction, control, implementation, reporting and completion of projects, (using Prince 2 project methods tailored to suit company strategy and goals). Major projects successfully managed and delivered to date include: company website upgrade, upgrade of Staffing Analytics and MI application and CRM database upgrade. Secondary responsibilities include: analysis of data, workflow and initiatives in regards to Venn Groups applications (CRM database and analytics site). Providing query management, support and training where required.

Wiltshire, England, United Kingdom

Progressed from an apprentice working towards NVQ Level 2 (Business Administration) working in the administration team, transferring to the student accommodation department, then to the role of Retail Sales Coordinator.