Vicki Tsiaras Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

* Training Facilitator for the outbound sales department

Melbourne, Australia

* Leadership role, appointed to manage a team of telesales consultants to drive uplift in new enrolments and profit whilst managing a sales budget of $ 3M across Australia. * Driving performance through the delivery of targets, remuneration structure and incentives with a focus on delivering an effective return on investments.* Championed operational.

Melbourne, Australia

• Senior leadership role, appointed to spearhead transformation in the $3M SME vertical by driving gains in revenue, profit and market share, while transitioning existing customers to online application and fulfilment.
• Successfully recruited, coached and physically established a team of 15 sales and fulfilment staff, located across 5 state locations, within 2 months.
• Succeeded in transitioning the SME vertical to an online, self-service model, while delivering over and above prescribed revenue targets by 10%.
• Led a 6 week assessment and evaluation of ABNote capabilities, systems and processes. Proposed and delivered a range of improvements that included: 1) Re-engineered customer on-boarding process and associated workflow.
• Enabled the seamless migration of Post Connect customers to ABNote, overcoming various challenges including disparate systems and processes, and limited Post Connect IP, to establish what became one third of the ABNote.

Melbourne, Australia

• With accountability for 10 Senior Account Managers and a national portfolio of key government and corporate accounts valued in excess of $25M, the role was responsible for retaining and growing customer relationships.
• Awarded the Circle of Excellence for Management (representing the Top 5% of managers, nationally) in the Growth & Retention channel in 2013 and 2011..
• Developed and rolled out a Quality and Accuracy Strategy that resulted in the team achieving 95% accuracy against a target of 85%. Highest result achieved across all White Pages sales channels nationally.
• Designed and implemented a risk strategy model that resulted in the team retaining over 80% of customers who wanted to cancel their program against a target of 70%. Significantly higher than any other team within the.

Melbourne, Australia

• Managing a team of 8 direct and 80 indirect reports, and a portfolio in excess of $65M, the role was accountable for both retaining and acquiring new customers through delivering new products to market via outbound and.
• Specifically chosen for the secondment by the General Manager Sales due to subject matter expertise and because of past successes leading high performance teams with a hands-on management style.
• Improved staff engagement and retention through rolling out a new coaching methodology, introduced new performance metrics and quality assurance measures, and increased the regularity of consultant feedback.
• Exceeded all sales, product, revenue and cost targets. Awarded the Circle of Excellence for management in 2011 for exceeding revenue and customer satisfaction targets.

Melbourne, Australia

The role was responsible for growing a national portfolio of accounts, compromising B2B and governments accounts, valued in excess of $12M, through leading and inspiring a team of 10 sales consultants.

Melbourne, Australia

The role was responsible for coaching and leading a team of 15 telesales representatives to achieve designated sales targets fro both new and existing customers.

Manage Mentor Leadership

Certificate Iv In Business Management - Frontline.

Coaching For Effective Performance

Managing Performance

Dimensions Of Behaviour

Emotional Intelligence And Management

Life Styles Inventory

Manage Mentor Leadership