Vicki Tsiaras Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

* Training Facilitator for the outbound sales department

Melbourne, Australia

* Leadership role, appointed to manage a team of telesales consultants to drive uplift in new enrolments and profit whilst managing a sales budget of $ 3M across Australia. * Driving performance through the delivery of targets, remuneration structure and incentives with a focus on delivering an effective return on investments.* Championed operational excellence through establishing best practices systems, processes and procedures in order to provide the basis of a more scalable, cost effective business solution. ACHIEVEMENTS* Increased overall profitability in the channel through uplift in revenue due to an increase in regular contributions, indexation and lump sum contributions.* Achieved an uplift in new children enrolled – growth of 25% as at 30 March 2019 compared to the previous year through coaching and dedicated focus on funds under management (FUM).* Transitioned the call centre to allow for the servicing of our members Australia Wide.* Successfully introduced “ New Business Team” within our sales channel.

Melbourne, Australia

* Senior leadership role, appointed to spearhead transformation in the $3M SME vertical by driving gains in revenue, profit and market share, while transitioning existing customers to online application and fulfilment solutions.* Shaped a professional corporate culture through motivating and performance managing a team of 20 sales and fulfilment staff: recruiting, training and coaching the team to their full potential. * Championed operational excellence through establishing best practice systems, processes and procedures in order to provide the basis of a more scalable, cost effective “future proofed” business solution. * Merged the Post Connect customer database with existing ABNote systems and processes.Achievements• Successfully recruited, coached and physically established a team of 15 sales and fulfilment staff, located across 5 state locations, within 2 months. • Succeeded in transitioning the SME vertical to an online, self-service model, while delivering over and above prescribed revenue targets by 10%.• Led a 6 week assessment and evaluation of ABNote capabilities, systems and processes. Proposed and delivered a range of improvements that included: 1) Re-engineered customer on-boarding process and associated workflow that resulted in faster turnaround times, less customer touch-points and eliminated double handling. 2) Introduced an automated credit assessment process, supported by targeted user training and a dedicated Intranet page for ongoing reference purposes.• Enabled the seamless migration of Post Connect customers to ABNote, overcoming various challenges including disparate systems and processes, and limited Post Connect IP, to establish what became one third of the ABNote customer base. Following transition, all Post Connect customers were retained, with the overall experience improving through faster response times and better quality solutions.

Melbourne, Australia

With accountability for 10 Senior Account Managers and a national portfolio of key government and corporate accounts valued in excess of $25M, the role was responsible for retaining and growing customer relationships through regular phone contact and face to face engagement. Additionally it included the creation and execution of national customer contact plan and digital sales strategic plan.Achievements• Awarded the Circle of Excellence for Management (representing the Top 5% of managers, nationally) in the Growth & Retention channel in 2013 and 2011. .• Developed and rolled out a Quality and Accuracy Strategy that resulted in the team achieving 95% accuracy against a target of 85%. Highest result achieved across all White Pages sales channels nationally.• Designed and implemented a risk strategy model that resulted in the team retaining over 80% of customers who wanted to cancel their program against a target of 70%. Significantly higher than any other team within the corporate channel.

Melbourne, Australia

Managing a team of 8 direct and 80 indirect reports , and a portfolio in excess of $65M, the role was accountable for both retaining and acquiring new customers through delivering new products to market via outbound and inbound telephone activities.Achievements• Specifically chosen for the secondment by the General Manager Sales due to subject matter expertise and because of past successes leading high performance teams with a hands-on management style.• Improved staff engagement and retention through rolling out a new coaching methodology, introduced new performance metrics and quality assurance measures, and increased the regularity of consultant feedback. • Exceeded all sales, product, revenue and cost targets. Awarded the Circle of Excellence for management in 2011 for exceeding revenue and customer satisfaction targets.

Melbourne, Australia

The role was responsible for growing a national portfolio of accounts , compromising B2B and governments accounts, valued in excess of $12M, through leading and inspiring a team of 10 sales consultants.

Melbourne, Australia

The role was responsible for coaching and leading a team of 15 telesales representatives to achieve designated sales targets fro both new and existing customers.

Manage Mentor Leadership

Certificate Iv In Business Management - Frontline.

Coaching For Effective Performance

Managing Performance

Dimensions Of Behaviour

Emotional Intelligence And Management

Life Styles Inventory

Manage Mentor Leadership