Vicky Murray Email & Phone Number

St Charles, Missouri, United States

Scheduling technicians and electricians.

Bridgeton, Mo

Manage strategic accounts for a wire/cable company with sales across the U.S.

Bridgeton, Mo

Managed a team of CSR’s through daily activities including order entry, invoicing, credits, RMA requests, and meeting customer expectations. Work with a team of analysts to design reports, identity problem areas and implement improvements. Coordinate with purchasing and warehouse personnel to expedite orders to meet or exceed customer expectations.•Developed a coding system for replacement orders and RMA requests for data collection and problem identification and… Show more Managed a team of CSR’s through daily activities including order entry, invoicing, credits, RMA requests, and meeting customer expectations. Work with a team of analysts to design reports, identity problem areas and implement improvements. Coordinate with purchasing and warehouse personnel to expedite orders to meet or exceed customer expectations.•Developed a coding system for replacement orders and RMA requests for data collection and problem identification and resolution.•Collected relevant data and trained team members to file freight claims allowing Hussmann to recoup freight losses in excess of $40K with a total of $100K pending.•Implemented the use of the Open Order report to coordinate purchasing with future demand and minimize invoicing time from drop ship vendors.•Work with purchasing and multiple production sites and suppliers to expedite shipments and meet or exceed customer expectations.•Developing a process to integrate outbound OEM shipments with parts shipments for ease of tracking, faster invoicing and increased customer satisfaction.•Worked with the team of analysts, warehousing and purchasing to improve our on time ship for in stock orders from 78% at the beginning of 2012 to 93% and year-end close.•Assisted with the Oracle implementation by establishing processes, procedures and providing training.•Leader of the AM C/S team who received the “Live It Like Hussmann Award” for consistently demonstrating the Hussmann Behaviors of Success. Company leadership selected and voted on award recipients. (April, 2013). Show less

Responsible for the migration of national and global accounts from Reuters 3000 Xtra to Eikon using a combination of Excel, Word, Access, Compass and Siebel systems. Requires detailed analysis of each account of existing user permissioning, software, hardware, exchanges and the timing to install new products, to run systems parallel, remove old products and avoid disruption of data service.

Supported multiple Territory Sales Managers and outside rep firms in providing quoting, order entry and sample requests.Researched customer complaints and submitted complaint details and findings to Team Supervisor, Finance, Quality, and manufacturing facilities for approval based on findings/further investigation.Answer customer inquiries, expedite requests, surveys, certifications, etc.Prepare quotations with careful attention to pricing and factors affecting it such as expedite… Show more Supported multiple Territory Sales Managers and outside rep firms in providing quoting, order entry and sample requests.Researched customer complaints and submitted complaint details and findings to Team Supervisor, Finance, Quality, and manufacturing facilities for approval based on findings/further investigation.Answer customer inquiries, expedite requests, surveys, certifications, etc.Prepare quotations with careful attention to pricing and factors affecting it such as expedite fees, tooling charges, special packaging charges, and lead time and the factors that influence it including new item development time, production time, FAI time, etc.Collaborated with Customer Service Trainer in redesigning order entry checklists and order entry procedures to better suit the order entry process. Show less

Conducted new hire training and ongoing customer service and salesperson trainingDocumented departmental policies and proceduresDeveloped and implemented the first departmental training manual Customer inquiries, stock level/location questions,etc.*Coordination of customer shipments based on production and limited inventory levelsPurchase order placement and tracing*Customer complaints, warranty issues and service calls* and coordination of… Show more Conducted new hire training and ongoing customer service and salesperson trainingDocumented departmental policies and proceduresDeveloped and implemented the first departmental training manual Customer inquiries, stock level/location questions,etc.*Coordination of customer shipments based on production and limited inventory levelsPurchase order placement and tracing*Customer complaints, warranty issues and service calls* and coordination of return equipmentResolution of dissatisfied customer issues, problems and returnsProduction inquiries, coordination of scheduling and lead-times and custom graphic equipment*Inventory control and management for regional warehouses, and establishment of warehouse inventory levels based on sales volumesAdministration of the advertising, dealer flyer, and banner programs Show less

Accounts payable, accounts receivable, invoicingTax calculation and remittanceBenefits administration/vacation and sick leave trackingMaintenance of employee, subcontractor and client recordsPreparation of employee and subcontractor contractsAutomated payroll system

Automated the hourly billing system for the designers to a computerized system, which allowed MSDG to bill an additional 100+ hours per monthChanged the manual payroll system to an automated payroll systemMaintenance of employee, subcontractor, and client recordsPreparation of employee and subcontractor contractor contractsAccounts Payable, Accounts Receivable, InvoicingTax calculation and remittance

Order EntryComputer reports and analysis, as needed