Vicky Murray Email & Phone Number

St Charles, Missouri, United States

Scheduling technicians and electricians.

Bridgeton, MO

Manage strategic accounts for a wire/cable company with sales across the U.S.

Bridgeton, MO

• Managed a team of CSR’s through daily activities including order entry, invoicing, credits, RMA requests, and meeting customer expectations. Work with a team of analysts to design reports, identity problem areas and.
• Developed a coding system for replacement orders and RMA requests for data collection and problem identification and… Show more Managed a team of CSR’s through daily activities including order entry, invoicing.
• Developed a coding system for replacement orders and RMA requests for data collection and problem identification and resolution.
• Collected relevant data and trained team members to file freight claims allowing Hussmann to recoup freight losses in excess of $40K with a total of $100K pending.
• Implemented the use of the Open Order report to coordinate purchasing with future demand and minimize invoicing time from drop ship vendors.
• Work with purchasing and multiple production sites and suppliers to expedite shipments and meet or exceed customer expectations.

Responsible for the migration of national and global accounts from Reuters 3000 Xtra to Eikon using a combination of Excel, Word, Access, Compass and Siebel systems. Requires detailed analysis of each account of existing user permissioning, software, hardware, exchanges and the timing to install new products, to run systems parallel, remove old products.

Supported multiple Territory Sales Managers and outside rep firms in providing quoting, order entry and sample requests.Researched customer complaints and submitted complaint details and findings to Team Supervisor, Finance, Quality, and manufacturing facilities for approval based on findings/further investigation.Answer customer inquiries, expedite.

Conducted new hire training and ongoing customer service and salesperson trainingDocumented departmental policies and proceduresDeveloped and implemented the first departmental training manual Customer inquiries, stock level/location questions,etc.*Coordination of customer shipments based on production and limited inventory levelsPurchase order placement.

Accounts payable, accounts receivable, invoicingTax calculation and remittanceBenefits administration/vacation and sick leave trackingMaintenance of employee, subcontractor and client recordsPreparation of employee and subcontractor contractsAutomated payroll system

Automated the hourly billing system for the designers to a computerized system, which allowed MSDG to bill an additional 100+ hours per monthChanged the manual payroll system to an automated payroll systemMaintenance of employee, subcontractor, and client recordsPreparation of employee and subcontractor contractor contractsAccounts Payable, Accounts.

Order EntryComputer reports and analysis, as needed