Vicky Smith Email and Phone Number

Responsible for delivery of MPS Vetting, Disclosure and PNC Bureau services. Leading c.500 staff with an annual budget of c.£9m driving service improvements to ensure efficient and effective services aligned to the MPS strategy. As Director I represent the MPS at all levels liaising with external stakeholders including Mayors Office for Policing And Crime (MOPAC), NPCC, College of Policing, the Home Office and Cabinet Office.My role involves:• Engaging with NPCC leads on Disclosure and Vetting, College of Policing, His Majesty’s Inspectorate of Constabulary, Fire and Rescue Services (HMICFRS), Police Forces and Government to improve working relationships, engage and support national initiatives through sharing best practice and developing standards.• Setting the vision and strategic direction of the unit and leading the implementation of transformational change and continuous improvement .• Working with a wide range of internal and external stakeholders to plan response to external reviews.• Strengthening customer service and stakeholder relationships to understand demand leading development of core tools to enable better case management and forecasting.• Working in partnership with commercial, technology teams and suppliers to agree contractual terms and develop roadmap to meet core business requirements.• Customer engagement to understand business impact and risk mitigation strategies.• Providing strategic support to ensure readiness for future IT changes including liaison with the Home Office and driving forward change within the MPS.• Developing leadership skills and empowering teams to collectively deliver on vision and corporate strategy.• Maintaining Service Level Agreements (SLAs) and reporting performance.• Obtaining approval to increase staffing and directing a recruitment programme ensuring sufficient capacity and capability.• Establishing a people strategy to co-ordinate wellbeing and development and support diversity and inclusion.

Lead the set up and delivery of three core transformation programmes with the Met:1. Working with Aviation and local policing to scope and understand the impact of Heathrow expansion on Policing services both in and around the airport and liaising with Heathrow Airport Limited and commercial to ensure commercial vehicles are in place to support and fund policing activity to prepare for Heathrow Expansion 2. Set up and managed a programme team to delivery the Strengthening Local Investigations Programme to improve the capability and capacity of investigation teams across frontline policing through the delivery of the IIOC project; Mental Health project; THRIVE* project; neighbourhood policing project and investigation capability project. 3. Set up the Department for Professional Standards programme to improve the Met’s response to complaints and review the wider DPS operating model and relationship with local policing teamsAt the start of the pandemic I was responsible for monitoring and prioritising projects and programmes across transformation by assessing the impact of the pandemic on resources and organisational priorities. I also assisted in the set up of the strategic response cell working with City of London and other partners to determine the governance and reporting of the effect of the pandemic on the London region

Delivering business change projects as part of the agency transformation programme.Responsibilities include:• Setting up the governance structure, confirming the design principles, project scope and setting the strategy for delivery.• Identifying stakeholders, building relationships, capturing requirements and preparing a communication strategy and plan.• Preparing project documentation including PID, work package descriptions and business case and ensuring project controls are in place to deliver within time and budget.• Working with enabling programmes to set up and manage a multi-skilled project team.• Forecasting project spend and management and control of project budget.• Identifying assumptions, dependencies, risks and issues and mitigating actions where necessary.• Providing monthly reports of risk and issues, deliverables and benefits to management and stakeholders.• Working with Business Analysts to evaluate requirements, identify best practice, IT tool set and building a target operating model.• Identifying existing resources and skills to develop a resourcing and training plan based on the target operating model.• Working with the transformation programme to identify key changes to the estate and environment which will impact delivery.• Working with IT to deliver the toolset to meet the business requirement.• Working with the Business Change team to ensure communication to the business and a smooth transition to the new model.

Delivered projects across UK policing in the Home Office and precursor agencies NPIA and PITO.Successful delivery of a number of complex business change and IT projects (infrastructure and software development). Also responsible for recruitment of resources, including project management and technical specialists, and line management.

Led a number of teams in programme office and project manager roles. Responsibilities included developing project and programme management processes and procedures and the mechanisms to deliver them such as a reporting database, close client liaison analysis of business and IT requirements, definition and scoping of tasks and deliverables for systems integration and software development projects, management of internal and client teams monitor spend and ensure delivery, testing and acceptance of deliverables. Software development and modeling with Visual Basic, MS Access and DEC Pascal and data analysis and reporting using MS Access and MS Excel tools. Clients included ABN AMRO, Her Majesty’s Prison Service, Royal Bank of Scotland Group, Credit Swisse First Boston and Defence Evaluation and Research Agency.

Contributed to studies for the Ministry of Defence using computer models. The role included analysis of data, through relational databases using SQL and Cyber Query with MS Excel, to identify trends and irregularities, manipulation of data to prepare presentation material, writing reports including requirements analysis, study plans, study findings. Also responsible for carrying out regular departmental audits against compliance to ISO9001.