Director Of Customer Success
Current
Dec 2023 - Present
AeroLeads people directory · profile
Victor Cavalcanti Email & Phone Number
Director of Customer Success
at
Incognia
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Customer Success
Location
Recife, Pernambuco, Brazil
Company size
Who is Victor Cavalcanti? Overview
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Quick answer
Victor Cavalcanti is listed as Director of Customer Success at Incognia, a with 49 employees, based in Recife, Pernambuco, Brazil. AeroLeads shows a matched LinkedIn profile for Victor Cavalcanti.
Victor Cavalcanti previously worked as Head of Customer Success at Incognia and CSM at Incognia. Victor Cavalcanti holds Bachelor'S Degree, Business Administration And Management, General from Universidade Federal De Pernambuco.
Company email context
Email format at Incognia
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Incognia
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Profile bio
About Victor Cavalcanti
I began my career as a Business Consultant and Market Researcher, later founding my own startup. Now, I as the Head of Customer Success at Incognia. I am deeply committed to:1. Delivering the highest quality customer experience in the Trust and Safety/Anti-fraud industry2. Managing strategic projects to fuel our growth and global expansion.My achievements are the product of collaboration with a skilled team, a deep commitment to our customers, and ambition to redefine industry standards.Some of our results:- 272% net revenue retention - NRR- 239% increase in average ticket- 485% increase in conversion rate (through managing successful POVs)- 53% reduction in sales cycle (through rework of the POV process)
Current workplace
Victor Cavalcanti's current company
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Incognia
8 roles
Victor Cavalcanti work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success
Jun 2022 - Dec 2023
Csm
Mar 2021 - Jun 2022
Gerente De Produto
Sep 2019 - Mar 2021
Mar 2018 - Sep 2019
Consultor Júnior
Consultor Júnior- Auxílio na implantação e manutenção de Sistema de Gestão da Qualidade com certificação ISO 9001:2008 (elaboração de controles de documentos e registros, mapeamento e otimização de processos internos; criação de checklist de auditoria interna e execução de auditorias internas);- Coordenação de projetos de implantação de um Sistema de Gestão (desenvolvimento de rotinas, controle dos ajustes dos sistema, coordenação do treinamento das equipes envolvidas, elaboração de relatórios de status);- Realização de Auditorias financeiras;- Elaboração de planilhas de controles de resultado;- Orientação e acompanhamento das atividades da equipe de estagiários.
Jul 2015 - Mar 2018
Estagiário
Estagiário na área de Consultoria Organizacional e Pesquisas de Mercado- Coordenação e treinamento de equipes para a realização de pesquisas de mercado e política;- Elaboração da metodologia, questionários e relatório da pesquisas de mercado e política;- Levantamento de processos junto aos clientes e elaboração dos diagnósticos organizacionais;- Elaboração de planilhas (excel) para atendimento dos trabalhos de consultoria de gestão e financeira. (acompanhamento de indicadores, fluxo de caixa, DRE)- Suporte aos clientes; apresentação dos relatórios finais dos projetos,
Mar 2014 - Jul 2015
Consultor
Responsável pela execução de projetos de consultoria organizacional: Mapeamento de Processos, Reestruturação Financeiro, Planejamento de Marketing e elaboração do treinamento de novos membros.
Jul 2010 - Aug 2011
Team & coworkers
Colleagues at Incognia
Other employees you can reach at incognia.com. View company contacts for 49 employees →
GS
Gustavo Shimabukuro
Colleague at IncogniaSão Paulo, Brazil
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RB
Rafael Barros
Colleague at IncogniaRecife, Pernambuco, Brazil
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AS
Anshu Singh
Colleague at IncogniaOdisha, India
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RC
Rodolfo Contreras
Colleague at IncogniaPuebla, Mexico
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HP
Hector Pinheiro
Colleague at IncogniaRecife, Pernambuco, Brazil
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LP
Larissa Passos
Colleague at IncogniaRecife, Pernambuco, Brazil
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CS
Claro Sales
Colleague at IncogniaRecife, Pernambuco, Brazil
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MS
Marcelo Seidel
Colleague at IncogniaSão Paulo, Brazil
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FB
Felipe Batista
Colleague at IncogniaSão Paulo, Brazil
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RV
Rafael Veiga
Colleague at IncogniaBrazil
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Gustavo Shimabukuro
Colleague at IncogniaSão Paulo, Brazil
View →
RB
Rafael Barros
Colleague at IncogniaRecife, Pernambuco, Brazil
View →
AS
Anshu Singh
Colleague at IncogniaOdisha, India
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RC
Rodolfo Contreras
Colleague at IncogniaPuebla, Mexico
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HP
Hector Pinheiro
Colleague at IncogniaRecife, Pernambuco, Brazil
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LP
Larissa Passos
Colleague at IncogniaRecife, Pernambuco, Brazil
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CS
Claro Sales
Colleague at IncogniaRecife, Pernambuco, Brazil
View →
MS
Marcelo Seidel
Colleague at IncogniaSão Paulo, Brazil
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FB
Felipe Batista
Colleague at IncogniaSão Paulo, Brazil
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RV
Rafael Veiga
Colleague at IncogniaBrazil
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3 education records
Victor Cavalcanti education
Bachelor'S Degree, Business Administration And Management, General
Mba Em Gestão Financeira, Controladoria E Auditoria, Finanças
Education record
Colégio Gge
FAQ
Frequently asked questions about Victor Cavalcanti
Quick answers generated from the profile data available on this page.
What company does Victor Cavalcanti work for?
Victor Cavalcanti works for Incognia.
What is Victor Cavalcanti's role at Incognia?
Victor Cavalcanti is listed as Director of Customer Success at Incognia.
Where is Victor Cavalcanti based?
Victor Cavalcanti is based in Recife, Pernambuco, Brazil while working with Incognia.
What companies has Victor Cavalcanti worked for?
Victor Cavalcanti has worked for Incognia, Bitjá, Jm Consultoria E Pesquisa, and A.C.E. Consultoria.
Who are Victor Cavalcanti's colleagues at Incognia?
Victor Cavalcanti's colleagues at Incognia include Gustavo Shimabukuro, Rafael Barros, Anshu Singh, Rodolfo Contreras, and Hector Pinheiro.
How can I contact Victor Cavalcanti?
You can use AeroLeads to view verified contact signals for Victor Cavalcanti at Incognia, including work email, phone, and LinkedIn data when available.
What schools did Victor Cavalcanti attend?
Victor Cavalcanti holds Bachelor'S Degree, Business Administration And Management, General from Universidade Federal De Pernambuco.
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