Victor Howard Email and Phone Number

• Direct and provide management support to a staff of 30 Project Managers, Business Analyst, and support coordinators. • Established Program Portfolio Processes for the US Operations according to PMI best practices. Developed a Project Management Maturity Model which depicted the current status of the PMO organization and identified areas of opportunity for continued growth over a 3 year period.• Project managed the merger and acquisition of Wellington Underwriting. Served on the Integration Steering Committee which provided the overall direction for the project. Provided advice and support to Business Unit Leaders on streamlining back office activities, mobilizing resources, and re-alignment of their respective organizations.• Provide oversight for the creation, maintenance, and testing of business continuity and disaster recovery plans for the enterprise. Worked with business unit leaders to develop plans based on best practices that will enable the effective restoration of the business and technology in the event of a disruption. • Served as the Procurement Manager for US and Canada operations. Responsible for overseeing procurement purchasing of all contracts, goods, and services. Monitored vendor performance and service to ensure high levels of quality. Identified cost saving measures and negotiate new terms where applicable (Led to $5MM in savings within the 2008 travel budget alone).

• Managed worldwide development and implementation of Self Service kiosks within the Airline, Hospitality, and retail (BillPay) industries. This includes allocation and coordination of resources, budget planning, user training, development of innovative solutions, and reporting/tracking project results to senior management. • Manage the overall HW and SW (15MM) project portfolio for clients related and non-client related projects on an on-going basis. This is comprised of direct day-to-day project management, client issue resolution, and serves as client main point of contact for all contracted initiatives, creation of metrics, executive reporting for the enterprise balance scorecard. • Manage a staff of Project Managers and Business Analyst functionally and matrix managed cross departmental Kinetics employees relative to various projects • Design and implement Project Management Best Practices throughout the enterprise (based on PMI methodologies) which included the company roll-out of Primavera Project Management Suite.

• Manage a staff of Project Managers and Business Analyst which provided PM support to various areas of the organization. • Project managed the implementation of an Enterprise Loan Management Architecture for CNL Commercial Finance Company. Responsible for the coordination of all activities within the Project and Systems Development Lifecycle (SDLC). This includes the facilitation of project kick-off, weekly status, and project close-out meetings. Monitoring and tracking project schedule utilizing MS Project. Develop status reports for project executive sponsors and stakeholders. • Project managed the outsourcing of our Oracle payroll system to a third party vendor. This included spearheading the vendor selection process (RFI, RFQ's, etc), contract negotiation, vendor oversight, and coordination of all activities within the project and systems integration. • Project managed the conversion of all enterprise data from a Novell server environment to a Windows based environment. Responsibilities included working with departmental subject matter experts to identify the scale of effort for each group. Coordinate with technical resources to build a test environment. Develop schedule for a phase roll-out/implementation.

• Provided operations support in designing the LifePro platform. Responsibilities included issue analysis and resolution, procedure development and implementation, capacity planning, cost/benefit analysis, and systems training for associates. • Solely responsible for Risk Management and the development of Business Case Analysis for the Product Implementation Area. The results of my analysis were reported to senior executives to make informed decisions that were in-line with global company initiatives. • Lead overall Project Change Control process. Responsibilities included analyzing overall impact to budget and operations areas if proposed change was implemented. Development of the change process and procedures to be followed by all stakeholders. Facilitated Change Control Board meetings to review all change controls submitted during the Project Life Cycle. • Developed training curriculum for business analyst across the organization to aid in their facilitation of Joint Application Design (JAD) Sessions. This training tool has also been adopted by areas outside of the division to prepare analyst in Prudential's Project Management Office for facilitating JAD sessions.

• Facilitated walkthroughs for systems areas gain a better understanding of the relationships between business needs and strategic uses of technology. • Developed the baseline Business Requirements Document for Horizon Data Extract. This document is used as the focal point for the User Acceptance Test Team in the development of test conditions, test plans, and control reporting for Horizon Data Extract. • Managed and developed a staff of 32 Senior Quality Assurance Analyst and Consultants in the User Acceptance Testing Team. • Developed core competencies and identified skill sets necessary for each UAT job functions.

• Developed Cross-site Business Continuation Plans for the Atlanta and New Jersey Call Centers. This is a recovery plan was developed to identify the critical functions and related support requirements that would be necessary in the event of a facility breakdown. • Managed and developed a staff of 62 Customer Service Representatives in the One Pru, Find Pru, and Consolidated Summary Call Centers. Responsibilities include but not limited to Cross Training associate on the various skill sets, identifications of opportunity to load level to increase customer satisfaction, and to ensure that procedures were being followed consistently across site.• Developed tracking tools in order to automate reporting processes for the call center Quality Review Program that was used in all service sites. • Developed and implemented a Reward and Recognition program across business sites which led to an improvement in employee satisfaction, increased productivity, and customer service.

• Developed and documented procedures in order to streamline and standardize all processes within the Margin Loan and Credit Control Division. • Managed and developed a staff of 27 Senior Customer Service Consultants in the Margin Loan and Credit Control areas located in Newark, NJ and Manhattan. • Performed risk analysis for the department to insure adequate controls were in place to mitigate risk for all functions in the area. • Coordinated a Y2K data conversion project that identified and converted all non-compliant files to Prudential Y2K standards.