Victoria Smith Email & Phone Number

Canton, Massachusetts, United States

Lead clients through a dynamic, challenging and upbeat class flowTeach classical to Joseph Pilates exercises with contemporary twists added into each classKeep member retention by engaging with clients before and after class, recognizing their growth and developmentGive tactile cues when appropriate to clients to improve their form and attention to detailModify and progress exercises as clients grow in their practiceModify exercises based on new or pre-existing injuriesTeach large and small group Reformer Pilates classes whilst utilizing many different apparatusesCertified to teach using Reformer, Exo Chair, Mat, Barrel, TRX, Ballet Barre, Jump board and Cadillac RTCLead group classes that involve a variety of tempos to activate Type I and Type II muscle fibers: slow and controlled, fast and explosive

Lancaster, Pennsylvania, United States

Drove Grass Roots Marketing and Networking with local businessesImplemented a proven sales process to schedule prospects into Intro classDrove Membership sales through outside sales and business development effortsExecuted staff scheduleDirectly coordinated with all vendors, ensuring that studio retail/products are stocked with accurate inventory countsSupervised and trained Sales RepresentativesLead hiring process for all instructors at the studioProficiency in Club Ready SoftwareMade strong connections with current membersIndependently made decisions related to high level customer serviceMaintain cleanliness and organization of the Pilates StudioEnforced Club Pilates policies and proceduresSought out new networking/community events and studio promotionsStrategically managed marketing campaigns to generate leads for the studio

Lancaster, Pennsylvania, United States

Manage daily, weekly, monthly store operations and salesAchieved a loyal customer base through delivering excellent customer service and increasing foot traffic conversion to 56%Coach staff to exemplify standards of company, how to execute sales goals, and identify key objectives to drive businessDevelop, train, and success plan key employees who are top performers in companyDeliver necessary feedback, reviews, and disciplinary action to staff in a timely mannerStrategically schedule to maximize store profitability and budgeted hoursHire, train, and recruit top performers to deliver the MAC experienceDemonstrate exemplary customer service and a 5-star in store experience at all times

Lancaster, Pennsylvania, United States

Managed entire online sales presence for a multi-million dollar new home builder throughout Central and Western PAMain objective was to deliver the excellent Charter Standard while successfully converting all leads to salesIncreased appointment setting growth by 30% by qualifying leads through a self-developed sales scriptMaintained and updated the customer relationship management systemSecured an instant messaging platform for our website to ensure immediate contact with all incoming organic leadsWorked in conjunction with Marketing team to implement new approaches to generate leads and increase sales