Victoria Durham Email & Phone Number

Brandon, Florida, United States

Maitland, Florida, United States

Winter Park

Field all new client and emergency calls, communicate with referring veterinarians on different cases, and coordinate with specialists accordingly. Respond to messages and emails promptly. Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow. Maintained the company’s social media presence by posting messages, answering posts and monitoring responses. Monitored hospital listings on sites such as Google, Yelp, Facebook and other review sites. Updated and monitored hospital website, adding new doctors, CE events, etc. Increased audience engagement with brand websites by finding and integrating relevant videos, Facebook posts and other online content. Supported program operations by preparing and updated documents, reports and spreadsheets. Coordinated office inventory by restocking supplies and placing purchase orders. Distribute a monthly team member newsletter, which is compiled throughout the month with announcements, news, new team members, etc.

Assessed clients' financial situations to develop strategic financial planning solutions. Documented all customer inquiries and comments thoroughly and quickly. Processed cash and credit payments rapidly and accurately. Responded to all customer inquiries thoroughly and professionally. Greeted customers in a timely fashion, while quickly determining their needs. Sold checking, savings accounts to customers and performed any maintenance on them as needed.