Marcus Elliott Email & Phone Number

San Antonio, Texas, United States

Develop, implement, and manage the set-up process for New and Remodel Stores, and Vet Hospital openings. Analyzing current methods to identify possible cost and labor savings and potential areas of efficiency improvement.- Designed numerous electronic forms, systems, dashboards, reports, and other documents to improve processes cross-functionally, while strengthening our sustainability efforts.- Researched, piloted, and conducted rollouts of various pieces of medical equipment. - Established methodology utilizing Smartsheet to obtain and analyze feedback from various hospital locations regarding new products/services being piloted.- Implemented vendor process and schedule to ensure on time deliveries and installations of medical equipment.- Aided the Store Operations Purchasing team with correspondences and closing items on their punch lists.

San Antonio, Texas Metropolitan Area

Oversaw the daily operations of the agency, established policies, screened customer inquiries, handled administrative operations, and ensured agency was stocked with supplies.- Developed a daily dashboard in Excel for better communication and reporting on individual and agency monthly and yearly goals.

Dallas, Texas, United States

Responsible for the development and implementation of a vocational program to serve over 120 clients and their families in areas of volunteerism, education, and employment. Established departmental procedures and various documents and systems to efficiently assess, monitor, and record the progress of clients and achievement of departmental and personal goals. Provided direct leadership for the Client Services Assistants. - Coordinated the creation of the Trilogy Project, to provide enhanced protection of our clients’ personal information when connecting with members and organizations in the community. - Devised and managed a database for available employment opportunities to assist clients with locating open roles in a more dynamic way.- Created an Excel system of tracking productivity to accurately complete weekly and monthly reports; in addition to, providing the foundation for IT to create the department’s section of the online database.

Dallas, Texas

Irving, Texas

Managed the day-to-day operations of the front office and leadership of 30 team members within the department: front office manager and supervisors, front desk agents, bellmen / drivers, PBX operators, night auditors, and security. Managed the payroll, recruitment and hiring for the department while effectively controlling the labor and expense budget.- Established Standard Operating Procedures and developed long-term programs to produce guest satisfaction results, including surpassing monthly loyalty enrollment goals by 66% in 2019.- Created a program to enhance the growth of team members, leading to the fast tracking of four associates into leadership roles.- Managed several property system changes and updates, serving as the main point of contact for multiple vendors and associates.

Irving, Tx

- Built and executed a program focused on revenue that generated over $50,000 to the top line in 2018.- Identified strategies and devised tracking tools to capture additional airline revenue that resulted in a 60% increase in 2018.- Planned the first complex-wide employee awards banquet to recognize high performing associates and boost morale.

Austin, Texas Area

Managed and maintained household’s schedules and calendars, including all travel accommodations. Researched various companies, individuals, and services to organize and coordinate a variety of events. Scheduled and supervised home maintenance and repair work, handled household bills and other administrative duties.

Austin, Texas Area

Oversaw the Front Office and Housekeeping Departments working closely with the Director ofOperations and the Director of Front Office to ensure brand standards were being met on a continuous basis. Responsible for auditing guest rooms and public areas to ensure quality standards and employee performance was upheld. Served as a member and then President of the CARE Committee. - Awarded or denied online upgrade requests in order to maximize revenue.- Aided the Director of Front Office in Loss Prevention management and during emergency situations.- Responded to and addressed all online and written feedback from guests.

Austin, Texas Area

Responsible for soliciting, securing, coordinating and responding to inquiries in a timely, friendly and efficient manner regarding the purchase of food and beverage or use of event facilities for events. Host and entertain clients, conduct property tours in order to promote facilities and services offered by the property. Direct and supervise team members while executing catered events. Generate contracts, Banquet Event Orders (BEOs), and support daily distribution of BEOs to team members. Account and revenue management across multiple property management systems to provide an accurate accounting of all charges incurred for each event.

Austin, Texas Area

Responsible for extending excellent customer service to guests. Checking guests both in and out in a timely, friendly and efficient manner. Responding quickly to guests’ requests and concerns. Maintaining accurate records of all guest payments. Foster lasting relationships with frequent and non-frequent guests to ensure their continued loyalty to both Hilton and our property.

Bachelor Of Arts - Ba, Women'S And Gender Studies

Minor in Psychology

High School

Activities and Societies: FFA