Victor Gonzalez Email & Phone Number

Tampa/St. Petersburg, Florida Area

Spearhead digital transformation of a nationwide health plan. Set technical direction for the Enterprise Customer Communication Management solution (CCM) that advanced the evolution of event-driven architecture technologies. Planed, executed, and finalized the project according to deadlines, coordinating the efforts of team members to deliver results according to the established plan.Selected Projects & Achievements:- Led transformation of WellCare’s ID card processing through $4M state-of-art event-driven solution that more than doubled system performance in less than six months and grew capacity from 2M to 8M members- Design a Restful API framework to integrated Communication, document, and application configuration to take advantage of the NoSQL MarkLogic stack used to handle millions of communication events- Supported reengineering of five key business processes, standardized requirements, managed ID Card Templates, interfaced with external vendors, certified the Product Source of Truth, and coordinated incident resolutions through case management utility

Tampa/St. Petersburg, Florida Area

Accountable for the implementation of or complex changes to information systems. Introduced event-driven architecture solutions across internal and external systems. Headed design of Customer Communication Management (CCM) enterprise solution. Analyzed business issues and requirements and developed solutions to increase performance.Selected Projects & Achievements:- Lead the design, development, and implementation of the EOB (Explanation of Benefits) Services. The service delivers over 200K communications each month- Supports all the Communication System framework changes required for the Annual Enrollment Period (AEP) each year- Lead the transformation of the communication System framework to support communication delivery using events/ publisher model- Slashed processing time 60% with performance improvements to legacy systems- Design and implemented the company’s core Claim Intake and validation system (CIS) responsible for receiving and routing claim information for over 6 million members

San Juan, Pr

Drove IT consulting projects for healthcare and financial institutions. Designed IT solutions to improve business quality, efficiency, and productivity. Worked closely with the client and technical team, examining existing business models and flows of data, discussing findings with the client, and designing state-of-the-art IT solutions.Selected Projects & Achievements:- Cut loan approval time 75% with a new loan application queuing tool (Coordinador) and centralized loan approval solution (PrestaCoop)- Reduced account delinquencies 5% with an integrated shared portal and web report tools across multiple branches in the Caribbean region- Bank CRM: This system has helped the local bank to gain a leading position in the IRA’s market and to establish a custom and fastest response to their clients’ needs. The system managed marketing campaigns and was used by the 24 branches of the Bank.- Loan system: The system is being used by 10 Credit Unions around the Island. The system includes Credit Report processing and eligibility; it was designed to improve the services and empower the administration collecting data to provide metrics to improve operational processes. - ATM HOST processing system: ATM transaction base on ISO message transactions submitted by the clearinghouse for account validation, balance monitor, and withdraws. - TransUnion Web Service: This web service request and process the credits reports from Trans Union helping to analyze more quickly the information.