Peter Smith Email & Phone Number

Bondi Junction

ITS Management is an IT services company. It is predominately geared to developing the infrastructure and providing the technical expertise to enable various digital marketing departments better their ROI and grow their client base.The role is broad and open to development but currently involves; • Administration and support of the company's messaging systems and infrastructure. This includes Exchange, Cisco IronPort ESAs, ProofPoint Protection Servers and proprietary bulk marketing systems. • Working with the IT team and business sponsors to drive ongoing development of internal message platforms.• Developing new communications strategies and liaising with marketing and creative departments to deliver innovative marketing campaigns.• Optimizing messaging campaigns through rigorous testing and analysis.• Developing and maintaining relationships with 3rd party messaging and related marketing service providers.• Maximizing the effectiveness of 3rd party EDM platforms used across the business.• Working closely with business users to promote effective messaging-based marketing, and assist them with the technical aspects of doing so. Includes SPF, DKIM, DMARC and reputation management.• Performing operational messaging functions for business units as needed for both ongoing and new business tasks.• Providing troubleshooting and technical guidance for email/messaging issues, including acting as escalation point for the IT Helpdesk.• Assisting the IT team with general server platform maintenance and admin as required.

Sydney, Australia

In its capacity as a Email Service Provider (ESP) Lyris is a global provider of innovative email and digital marketing solutions. Via it SaaS and traditional software options it provides solutions that enhance the performance of its client’s marketing campaigns, allowing them to optimize revenue and exposure. The Technical Support Lead is a senior member of the technical support team globally. In Sydney the role is autonomous and reports to the Director, Global Customer Support in the US.CORE PRODUCTS - Lyris Platform | Lyris HQ | Lyris ListManager (LM) | Lyris Real-Time Retargeting | Lyris eCommerce Automation Responsibilities – Troubleshoot and aid in the successful implementation of • Email marketing campaigns• Subscriber List maintenance, segmentation and trigger automation• Deliverability and reputation management of emailed campaigns• HTML and CSS coding• Email marketing application servers – MTA and SQL• DNS, IP and firewall configurations/recommendations• API REST / SOAP Implementations

A private business venture. Running projects to gain the maximum return on the sale of properties.

Sydney, Australia

Working autonomously the Senior System Support Specialist provides technical support, expertise and education of the Dow Jones suite of 20+ internet and integrated desktop products. These include, web based news solutions, XML feeds, along with Risk and Financial Trading Systems integrated into the clients Microsoft/Unix infrastructure. Communicating with local and global clients and supporting both, standard and customized solutions. The job involved utilization of the following ...Responsibilities• Solely responsible for all post sales technical / systems support in Asia Pacific• Provide cover for the Asia Pacific pre sales technical consultant• Provide cover for the desktop and server admin support individuals• Maintain the VMware / hyper-v testing environment for upgrades and troubleshootingTechnical Skills• Microsoft technologies (Active Directory 2012 R2, 2008 R2, Desktop support XP, W7 W8.1 , etc.).• Management of content delivery, XML ,Web Services and the troubleshooting and configuration of software solutions• Configuration and trouble shooting of integrated and hosted web solutions • Networking and communication including, TCP/IP, DNS, DHCP, HTTP, FTP, SSL and basic firewall management.• Management of client registration and authentication systems into the Dow Jones solutions.• Virtualization using Hyper-V and VMWare within the testing environment.• Desktop/Server and network support.Management and Leadership • Targeted with SLAs and KPIs which were constantly exceeded. • Reviewed, appraised and managed the technical escalations from Customer Service teams.• Provided continuous training for Customer Service and Sales • Stakeholder management, including clients, sales and support teams.

Sydney, Australia

Reuters provides IT based services to the financial market and its traders via their global network. This network interacts with the client site network to deliver data to Unix and Windows enviroments.The financial institutions rely on these systems to provide continuous updates on the current state of the market, and their positions in it. The various software packages provide tools to analyse the data, predict trends and allow electronic trading. The technical assistance within the role involved the followingResponsibilities• Troubleshooting financial trading solutions such as 3000Xtra, the Reuters Terminal & Dealing• Identification/rectification of issues effecting the delivery infrastructure of the private Radianz network• Assistance with PC Hardware builds. Motherboards, CPUs, memory etc• 1st level Unix support for the systems that processed the live data feeds onto the clients network

Uk And Australia

• Supervision of electrical contractors in the installation and testing of office network infrastructures and their associated communication rooms.• Skilled in most building trades. Have completely renovated two homes with these skills