Software Engineer Ii
CurrentAs a Salesforce Technical Support Engineer at Elsevier ! Specializing in providing top-notch support to users encountering challenges within Salesforce, with a particular focus on CPQ (Configure, Price, Quote) quote-to-cash processes. I thrive on troubleshooting and resolving issues efficiently, ensuring seamless user experiences. Additionally, I handle Continuous Integration/Continuous Deployment (CI/CD) processes and JIRA ticket management to streamline operations and enhance productivity.