Vijay Kumar Email and Phone Number

🌟 Experienced Client Success Manager passionate about driving client satisfaction and retention through strategic relationship-building and personalized solutions.⭐️ Managed daily international travel operations for TITAN, DNA Entertainment, and Accel Partners, ensuring seamless travel logistics and compliance with corporate policies.🤝 Proven track record of delivering exceptional service to diverse client portfolios, ensuring their success and loyalty.🔍 Skilled in analyzing client needs, identifying opportunities for improvement, and implementing tailored strategies to maximize value and drive business growth.💼 Collaborative communicator adept at fostering strong client partnerships and cross-functional teamwork to achieve shared goals.📈 Committed to staying ahead of industry trends and leveraging technology to continuously enhance client experiences and exceed expectations.

- Strategising, Managing and Coordinating End-to-End Learning Experience of Retail/ Corporate Training Programs as Admin including Front-End and Backend Activities.-Managing Mentors Orientation, Training Activities in Coordination with HR Mentors Team.- Coordinating for Placements of Learners with HR Placements Team.- Managing Learner Orientation/Onboarding Activities in coordination with BD Team.- Managing Learning Experience Feedback of BatchesManaging Session Tasks for effective learning experience execution of SOP's.- Coordinating Batches as Individual Coordinators and Coordinating with Location Wise Coordinators PAN IndiaProviding Inputs to Curriculum and Product team for improvement in Learning Experience Elements.- Managing Issues raised in the Issues Portal resolving under planned TAT.- Engaging Community Members in the Dtalks Community.- Improving Operational Processes and Implementing Operations Automations Activities.- Managing Space Expansion and Experience ActivitiesReporting to Stakeholders on a Weekly/ Monthly Basis through MIS Reports.- Reporting Progress on Tasks in Trello Actively.

-Resource Management and allocation to max Utilization. (BYJU’s - Increased Tutor’s utilization from 35% to 70%+).-Creating Operations System - Establishing new processes to improve productivity, quality and cost-reduction, defining and implementation. (BYJU’s - Increase the Student’s attendance from 20% to 35%-40%).-Owning & executing end-to-end queries and operations internally and cross functionally within TAT. (BYJU’s - Conducting 6000+ sessions per day with the help of Tutors, Tech & Customer Support).-Drive Customer Retention and Renewal. (BYJU’s - driving post- sales service of sessions to get an 85%+ customer retention/satisfaction rate and a 65%+ renewal rate through several interventions).-Overseeing the leave of all reportees on a monthly basis.-To ensure that the day-to-day operation of the team for been monitored and carried out as per the expectation of the organization.-Auditing sessions regularly and working closely to ensure the set parameter and the quality are met.-Making a good use of all the resources available.Bridge between Training administration and tutors for smoother exchange of information.-Making sure of compliance of instruction and presence of tutors for the respective training and sessions.

-Responsible for student hand holding Enrollment & Fulfilling Onboarding checklist.-Ensuring student Retention and Engagement.-Checking performance of student internally and externally.-Process Adherence while maintaining user experience.-Proactive communication to better student experience.-Initiatives to understand student concerns and improve process.