In my role as Manager Digital Transformation at Delphi Consulting Middle East in Dubai, I led the successful completion of a SharePoint Intranet project. I managed the project timeline and budget, communicated regularly with stakeholders, and oversaw the development team to ensure project completion. By implementing quality assurance measures and mitigating risks, I ensured smooth project execution and client satisfaction.

• Collaborated with client stakeholders to understand business objectives and design effective strategies.• Created actionable plans aligned with client goals and industry best practices.• Design and implement effective strategies that capitalized on opportunities• Fostered strong client relationships through regular communication and collaboration.

Key Responsibilities:End-to-End Delivery: Lead the end-to-end delivery of a comprehensive property management and accounting software system for UK client landlords. Ensure successful implementation within budget and timeline by effectively coordinating with stakeholders, managing resources, and overseeing the project from initiation to completion.Policy Development and Implementation: Successfully lead the development and implementation of new policies for IT license management, password security, and customer data. Ensure compliance with relevant regulations and industry best practices, while enhancing overall security measures to safeguard sensitive information.Business Analysis and Workflow Improvement: Utilize your business analysis expertise to identify areas for workflow improvement. Through reordering processes and introducing new automated processes, drive a 26% improvement in workflow efficiency. Collaborate with stakeholders to gather requirements, analyze existing workflows, and recommend and implement process enhancements.Project Implementation: Successfully implement projects and initiatives, ensuring they meet quality criteria and result in efficiency gains. Track project progress, resolve issues, and mitigate risks to achieve the desired outcomes. Evaluate project performance against targets and strive for continuous improvement.Stakeholder Management: Collaborate effectively with internal and external stakeholders, including clients, team members, and senior management. Communicate project updates, address concerns, and ensure alignment with stakeholders' expectations. Foster positive relationships to promote collaboration and achieve project success.

Key Responsibilities:1. Digital Transformation Implementation: Lead the successful implementation of digital transformation initiatives, such as the delivery of live digital dashboards to property owners and businesses. Empower stakeholders with real-time data and insights, enabling them to make informed decisions and optimize their property management strategies.2. Digital Tendering Process Implementation: Spearhead the implementation of a new digital tendering process for building construction projects. Streamline and automate the tendering process, enabling contractors and suppliers to submit bids and proposals digitally. Drive efficiency improvements, reduce paperwork by 40%, and shorten the tendering cycle by 5 days.3. Tenant Digital Transformation: Provide a user-friendly app and website to tenants, offering seamless access to rental information, service requests, and enhanced communication channels. Improve tenant experience and satisfaction by leveraging digital solutions and streamlining communication and service processes.4. Secure Online Payment Processing: Implement secure online payment processing for ADCP tenants, including banking or credit card payments and Direct Debit payments facilitated through Central Bank payments, UAE Payment Gateway, and UAE Direct Debit Services. Streamline rent payment procedures, offer convenience and flexibility to tenants, ensure secure transactions, and comply with financial regulations.5. Rent Collection Efficiency: Improve the efficiency of rent collection processes by 20%, reducing payment delays and enhancing financial management for both tenants and the organization. Implement streamlined procedures and secure payment methods to create a smoother and more efficient rental payment process.

• Coordinated MI reporting & engagement for senior stakeholders• Delivered 100+ transitions in 6 months for service delivery• Contributed to ongoing improvement by streamlining efficiencies and consistencies• Maintained customer satisfaction scores above 9.8 and engaged with auditors for regulatory standards

Project Manager –  Coordinate with other team leaders to ensure that key milestones are achieved Managing resource use and contention due to concurrent projects Track and manage risks and issues logs Manage stakeholders and delivery of change from service design to service transition Reporting projects status to senior management Manage and monitor and report on the continuous improvement initiatives within the project Primary contact for internal and external stakeholders in the planning, review and execution of each change requestTeam Leader –  Responsible for providing direction to and driving the productivity of a team of 20 -25 Manage and report the day to day workflow of the team ensuring changing priorities are met Maintain work flow tracker to monitor and manage individual and team delivery against target Scheduling, managing and motivating teams to deliver multiple concurrent projectsData Centre Management –  Ongoing management of the integration data centre, including, asset management, resilience testing, security Creating and maintaining metrics on all data centres and utilising metrics to drive positive changes Prove the infrastructure to allow for over 1500 automated deliveries to be created, tested and delivered safely each yearConfiguration Manager –  Managing change management toolset to provide version control for 150+ developers in global delivery units Providing guidance and governance to internal staff members, stakeholders, senior managers on change activities and processesTraining & Development –  Ongoing training and management of a team to meet changing skills requirements matching customer needs Produce and maintain SOP documentation in line with agreed methodology Deliver full cycle end to end recruitment – screen, interview & on-boarding candidates Support the development and maintenance of SharePoint site to provide for knowledge transfer, training and development of the team

Led the integration development for the Post Office Programme at Fujitsu Services, ensuring seamless communication between internal and onsite customer testing teams. • Prepared detailed SOP documentation to streamline processes and enhance project efficiency.• Conducted due diligence of delivery of banking systems into the project, ensuring successful integration.• Implemented continuous improvement processes to drive operational efficiencies and project success.

Digital Media Project Produce and maintain SOP documentation, training and installation guides Manage ongoing improvements to the delivery and release processes Manage budget for production and roll out to national sites

Government Department EPOS solution Implement designs to deliver a working EPOS system to government departments Presentation of monthly status reporting to stakeholders  Responsible for ongoing technical training and professional development Liaise with senior management to plan and coordinate the team’s progress Working with design, development and test to identify problem areas and provide solutions

Data Centre relocation Organisation of the layout and design of the new data centre rooms including all incoming communication Design the network, security, access, network firewalls and routing Create and provide all SOP documentation  Relocating and managing staff’s schedule and workflow to ensure minimal impact to existing business operations Achieved 95% successful migration of hardware and service availability with no loss to customer services

DVLA Secure document management system  Design and Implement servers, networks and connectivity for the development and testing of the solution  Develop, implement and document database Backup and Disaster Recovery Solution Build SQL 2000 server and Oracle database cluster Develop, implement and document database Backup and Disaster Recovery Solution

Business to Business Website Lead team to develop B2B internet trading website to deliver over 4 million transactions per month Manage and maintain the database systems and dual site replication to provide 24/7 availability Produce and sign off with each customer the SLA through cross team collaboration

Trading Communities Project Lead the build and delivery of Europe wide trading environment Resolve queries and complaints, liaising with all stakeholders as necessary

Website DesignNetwork ManagerInternet SecurityBackupsSystem Administrator