Vikas Kumar Gupta Email & Phone Number

Dhumaspur

Responsible for Handling Process Quality and Customer Support • Develop and implement quality control processes to monitor and evaluate production processes.• Conduct regular inspections and audits to ensure adherence to quality standards.• Identify opportunities for process optimization and efficiency gains.• Collaborate with engineering and production teams to implement continuous improvement initiatives.• Investigate and analyze deviations from quality standards.• Conduct root cause analysis to identify the source of quality issues and develop corrective action plans.• Maintain accurate and comprehensive documentation related to quality control processes.• Generate regular reports highlighting key quality metrics and areas for improvement.• Provide training to production teams on quality standards and procedures.• Foster a culture of quality consciousness and continuous improvement throughout the organization.• Ensure that the organization's processes comply with applicable quality and regulatory requirements.• Perform process audit, MSA, SPC, layered audit, product layout and product reliability test as per annual plan.

Gurugram, Haryana, India

Responsible for Handling Customer Complaints• Contributed to root cause analysis to determine core reason for failures and errors.• Responsible for resolving Customer issues through hands-on process investigation and analysis.• Resolve Customer issues with a high sense of urgency through Customer interaction, facilitating team participation & effective root cause analysis.• Track and monitor OEM ppm performance and ensure appropriate corrective actions are taken.• Travel to Customer assembly plants for evidencing complaint for faster resolution.• Troubleshoot defective components & worked with supplier on corrective action measures.• Attends weekly warranty review meeting with customer.