Vikas Kumar Gupta Email & Phone Number

Dhumaspur

• Responsible for Handling Process Quality and Customer Support
• Develop and implement quality control processes to monitor and evaluate production processes.
• Conduct regular inspections and audits to ensure adherence to quality standards.
• Identify opportunities for process optimization and efficiency gains.
• Collaborate with engineering and production teams to implement continuous improvement initiatives.
• Investigate and analyze deviations from quality standards.

Gurugram, Haryana, India

• Responsible for Handling Customer Complaints
• Contributed to root cause analysis to determine core reason for failures and errors.
• Responsible for resolving Customer issues through hands-on process investigation and analysis.
• Resolve Customer issues with a high sense of urgency through Customer interaction, facilitating team participation & effective root cause analysis.
• Track and monitor OEM ppm performance and ensure appropriate corrective actions are taken.
• Travel to Customer assembly plants for evidencing complaint for faster resolution.