Vikas P. Email & Phone Number

Ever since I started working, I've been driven by one thing: helping customers succeed. It’s this passion that has fueled my journey through over two decades of customer-facing roles, where I’ve had the privilege of guiding clients to achieve their most critical business objectives.Throughout my career, I’ve honed my skills in customer success, project management, and strategic account management, allowing me to make a tangible impact on both customers and the organisations I’ve worked with.In my most recent roles, I’ve led customer success initiatives across diverse portfolios, focusing on onboarding, product adoption, and building lasting client relationships. Whether managing customer portfolios in APJ or working closely with cross-functional teams, my goal has always been to drive value and ensure customer satisfaction.Here are a few highlights from my career:* Established the Customer Success function for Exabeam in APJ, managing a portfolio with an ARR of over $6 million, resulting in a significant increase in customer retention and upsell opportunities.* Successfully reduced churn rates by implementing proactive customer engagement strategies and leading executive business reviews.* Drove 100% customer satisfaction for multiple years at Broadcom, exceeding all customer retention and satisfaction metrics.If you’re looking for a results-driven professional who is committed to maximising customer value and driving business growth, I’d love to connect. Let’s discuss how I can bring my experience in customer success and strategic account management to your team.Feel free to reach out to me directly here on LinkedIn. I’m always open to new opportunities and conversations about how to create lasting success for customers.

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  Svkm'S Narsee Monjee Institute Of Management Studies (Nmims)

  Postgraduate Diploma In Business Administration