Vikas Chanumolu Email & Phone Number

Hyderabad, Telangana, India

Transforming CX@Google by leveraging AI/ML, Automations and Organizational level strategic initiativesOperational Leadership:Leading a team to direct process excellence initiatives within Google Care operations, overseeing strategy development and execution to enhance operational efficiency and customer satisfaction.AI led transformation: Overseeing the full lifecycle of AI tools, from opportunity identification, business case creation, to scoping and program managing the testing and deployment, ensuring seamless integration and optimal functionality.Performance Optimization: Utilized data analytics and performance metrics to identify areas for improvement, develop actionable insights, and drive operational excellence initiatives for sustained business successCross-Functional Collaboration: Fostered collaboration across various teams to streamline processes, improve service delivery, and ensure alignment with Google's standards and objectives.

Mumbai, Maharashtra, India

• Business Transformation manager for a US based e-commerce giant. Driving contractual productivity through AI/ML projects, RPA, Process Improvement & Work Optimization in Trust & Safety Domain. • Responsible for Process optimization and re-engineering by the establishment of quality frameworks, work procedures, techniques, and tools.

Mumbai Area, India

Delivered sustainable solutions for organizational (NGO) development with minimal resources.Organized design thinking workshops.

Pune, Maharashtra, India

IT infrastructure, Cloud and Disaster recovery management * Implemented a strategic Private Cloud build and deployment as DevaaS (Development environment as a Service) for Vodafone’s European operating companies for DevOps adoption, CI/CD and automated testing* Reduced the virtual infrastructure Deployment time by 2 days per change and reduced the change defect volume by 80% by automating backup installation processes

Pune, Maharashtra, India

* Handled a team which managed the disaster recovery set up for the virtual infrastructure of the whole of Vodafone Europe* Optimized infrastructure utilization and reduced maintenance cost by 40% by initiating and leading application consolidation project, migrating multiple applications to underutilized servers* Created business cases, performed cost benefit analysis in order to present to the leadership for approval

Pune, Maharashtra

* Managed BAU for Cloud transformation, Storage, and disaster recovery setup of the Vodafone operating companies of southern Europe: Germany, Italy, Spain, Greece, Portugal, and Romania* Improved recovery time objective (RTO) by 60% by automating the data recovery process during disasters/data loss* Reduced resource utilization by 6 hours/day per FTE by automating ITSM queue management using RPA and this solution was implemented across the vertical* Reduced the ticket volume by 45% by resolving multiple recurring issues by doing RCA and solution implementation

National Capital Region, India

Business continuity and disaster recovery operations* Redesigned disaster recovery system architecture, migrated from tape to disk-based solutions, with a zero-downtime* Established & led an emergency response team for data recovery, mitigating the risk of data loss which improved CSAT and reduced the MTTR by 60%.* Managed the Disaster recovery set up, specifically worked on tools like EMC Networker, HP-Data Protector & EMC Avamar.

Visakhapatnam

Been an active member of the committee. Worked along with fellow classmates on many mini-projects. Part of the fundraising committee of the fest called GUSAC carnival.

Hyderabad, Telangana, India

Being an electronics engineer I chose to do my internship at OSI systems. This was my first venture into any organizational setup. Understood the underlying technology and the manufacturing processes of various devices OSI systems manufactured such as pulse oximeters, Rapiscan systems etc. Got in-depth understanding of the assembly line.

Post Graduate Programme In Management, Business Administration And Management, General

Activities and Societies: Leading the core committee of Business technology club. Coordinator of the Public relations committee. Course.

Advanced Program In Information Management For Business Excellence, Information Management

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

Activities and Societies: GUSAC - GITAM University student activity center - I worked as a volunteer and was a key part of the fundraising.