Vikas Chanumolu
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Vikas Chanumolu Email & Phone Number

Customer Experience @Google | Digital Business Transformation | Process Excellence | MBA@SPJIMR at Google Operations Center
Location: Mumbai, Maharashtra, India 9 work roles 3 schools
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Role
Customer Experience @Google | Digital Business Transformation | Process Excellence | MBA@SPJIMR
Location
Mumbai, Maharashtra, India
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Who is Vikas Chanumolu? Overview

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Vikas Chanumolu is listed as Customer Experience @Google | Digital Business Transformation | Process Excellence | MBA@SPJIMR at Google Operations Center, a company with 1055 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Vikas Chanumolu.

Vikas Chanumolu previously worked as Manager - Process Excellence at Google Operations Center and Business Transformation Manager at Accenture. Vikas Chanumolu holds Post Graduate Programme In Management, Business Administration And Management, General from S.P. Jain Institute Of Management & Research.

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Google Operations Center

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Profile bio

About Vikas Chanumolu

10 years of experience in Digital Business Transformation, Operational Excellence, Technology Consulting, IT Service Delivery, Business Continuity Management, Risk Management• Currently as a Process Excellence manager @Google operations, I help drive productivity through AI/ML projects, RPA, Process Improvement & Work Optimization and also help enhance the customer experience in the digital marketing space.• Worked with clients across Manufacturing, Telecom, & E-Commerce, Internet Technology industries.• Expertise in Cloud Architecture and Management, Robotic Process Automation (Automation Anywhere and UiPath certified RPA Consultant), Lean Six Sigma Green belt (Certified by KPMG)• Exposure to Enterprise Architecture, Artificial Intelligence & Machine Learning, Analytics, and Internet of Things (IoT)Myers-Briggs Type Indicator, I am an "ESTJ"My motto is to never stop learning. I love to travel, and I hope to travel across the world someday

Listed skills include Emc Storage, Emc Networker, Hp Data Protector, and Netbackup.

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Google Operations Center
Google Operations Center
Customer Experience @Google | Digital Business Transformation | Process Excellence | MBA@SPJIMR
Employees
1055
AeroLeads page
9 roles

Vikas Chanumolu work experience

A career timeline built from the work history available for this profile.

Manager - Process Excellence

Current

Hyderabad, Telangana, India

Transforming CX@Google by leveraging AI/ML, Automations and Organizational level strategic initiativesOperational Leadership:Leading a team to direct process excellence initiatives within Google Care operations, overseeing strategy development and execution to enhance operational efficiency and customer satisfaction.AI led transformation: Overseeing the.

Feb 2023 - Present

Business Transformation Manager

Mumbai, Maharashtra, India

  • Business Transformation manager for a US based e-commerce giant. Driving contractual productivity through AI/ML projects, RPA, Process Improvement & Work Optimization in Trust & Safety Domain.
  • Responsible for Process optimization and re-engineering by the establishment of quality frameworks, work procedures, techniques, and tools.
Apr 2021 - Feb 2023

Management Intern

Mumbai Area, India

Delivered sustainable solutions for organizational (NGO) development with minimal resources.Organized design thinking workshops.

Feb 2020 - May 2020

Deputy Manager

Pune, Maharashtra, India

IT infrastructure, Cloud and Disaster recovery management * Implemented a strategic Private Cloud build and deployment as DevaaS (Development environment as a Service) for Vodafone’s European operating companies for DevOps adoption, CI/CD and automated testing* Reduced the virtual infrastructure Deployment time by 2 days per change and reduced the change.

Feb 2019 - Dec 2019

Assistant Manager

Pune, Maharashtra, India

* Handled a team which managed the disaster recovery set up for the virtual infrastructure of the whole of Vodafone Europe* Optimized infrastructure utilization and reduced maintenance cost by 40% by initiating and leading application consolidation project, migrating multiple applications to underutilized servers* Created business cases, performed cost.

Jun 2017 - Jan 2019

Senior Executive

Pune, Maharashtra

* Managed BAU for Cloud transformation, Storage, and disaster recovery setup of the Vodafone operating companies of southern Europe: Germany, Italy, Spain, Greece, Portugal, and Romania* Improved recovery time objective (RTO) by 60% by automating the data recovery process during disasters/data loss* Reduced resource utilization by 6 hours/day per FTE by.

Jun 2015 - May 2017

Senior Analyst

National Capital Region, India

Business continuity and disaster recovery operations* Redesigned disaster recovery system architecture, migrated from tape to disk-based solutions, with a zero-downtime* Established & led an emergency response team for data recovery, mitigating the risk of data loss which improved CSAT and reduced the MTTR by 60%.* Managed the Disaster recovery set up.

May 2013 - May 2015

Information Technology Intern

Hyderabad, Telangana, India

Being an electronics engineer I chose to do my internship at OSI systems. This was my first venture into any organizational setup. Understood the underlying technology and the manufacturing processes of various devices OSI systems manufactured such as pulse oximeters, Rapiscan systems etc. Got in-depth understanding of the assembly line.

Apr 2011 - Jun 2011
Team & coworkers

Colleagues at Google Operations Center

Other employees you can reach at googleoperationscenter.com. View company contacts for 1055 employees →

3 education records

Vikas Chanumolu education

Post Graduate Programme In Management, Business Administration And Management, General

Activities and Societies: Leading the core committee of Business technology club. Coordinator of the Public relations committee. Course.

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering

Activities and Societies: GUSAC - GITAM University student activity center - I worked as a volunteer and was a key part of the fundraising.

FAQ

Frequently asked questions about Vikas Chanumolu

Quick answers generated from the profile data available on this page.

What company does Vikas Chanumolu work for?

Vikas Chanumolu works for Google Operations Center.

What is Vikas Chanumolu's role at Google Operations Center?

Vikas Chanumolu is listed as Customer Experience @Google | Digital Business Transformation | Process Excellence | MBA@SPJIMR at Google Operations Center.

Where is Vikas Chanumolu based?

Vikas Chanumolu is based in Mumbai, Maharashtra, India while working with Google Operations Center.

What companies has Vikas Chanumolu worked for?

Vikas Chanumolu has worked for Google Operations Center, Accenture, Institute For Exceptional Children, Vois, and _Vois.

Who are Vikas Chanumolu's colleagues at Google Operations Center?

Vikas Chanumolu's colleagues at Google Operations Center include Romeo Jr Escober, Lavanya Neerudu, Ashish Jain, Yu Hyeon Kim, and Apoorva Panthangi.

How can I contact Vikas Chanumolu?

You can use AeroLeads to view verified contact signals for Vikas Chanumolu at Google Operations Center, including work email, phone, and LinkedIn data when available.

What schools did Vikas Chanumolu attend?

Vikas Chanumolu holds Post Graduate Programme In Management, Business Administration And Management, General from S.P. Jain Institute Of Management & Research.

What skills is Vikas Chanumolu known for?

Vikas Chanumolu is listed with skills including Emc Storage, Emc Networker, Hp Data Protector, and Netbackup.

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