Vikash Kumar Singh Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Responsible for Change Management operations firm-wide, which includes the compliance and governance of all change requests across all environments
• Create, manage and implement a strategic Change Management procedure and plan, describing the approach to effectively managing changes throughout the life of a project, ensuring adherence to quality standards and ITIL.
• Prepare a standardized change template/form by clearly and concisely outlining what needs to be changed, so the impacted areas can be reviewed and analyzed
• Develop Standard Operating Procedures and Policies for implementing changes, including risk and impact analysis, communication plans, quality management plans, milestones and a roll back plan with project timeline..
• Identify and define standard changes and seek the formal approval of those within a given sector
• As a Change Manager, I chair all the CAB (Change Advisory Board) and ECAB (Emergency CAB) meetings to assess, prioritize and schedule complex and major release changes with higher risk and impact.

Bengaluru, Karnataka, India

• Managed and ensured the IT Service Management process for Enterprise Technology is delivered as per the agreed Service. Level with the Business functions
• Acted as SPOC for escalations/concerns/issues for all Service Delivery issues and maintain a clear line of communication with the business stakeholders, until issues/concerns are addressed to their satisfaction
• Worked as a service management champion on all high priority/business impacting incidents/problems/changes and helped achieve a resolution in a timely manner, following the ITIL framework/best practices.
• Conducted Post Implementation Review (PIR) and Root Cause Analysis (RCA), ascertain timelines, process gaps, initial and final root cause, preventive actions, and preformed gap analysis to enhance service management.
• Implemented/derived Change Management best practice, identified opportunities to standardized changes, introduced changed calendar, tracked failed changes, and co-hosted CAB calls
• Overseen of IT Asset Management process and Document Management, and maintained up to date CMDB, Asset DB etc

Bangalore

– Responsible for providing and facilitating the Banking service and product to clients– Client visits and exploring the business opportunity for the bank– Maintaining the client relationship with bank and pitching for the new product coming into the market and explaining the properties and benefits – Creating and realizing strategies for acquiring.