Vikash Sharma Email & Phone Number

Gurugram, Haryana, India

New Delhi, Delhi, India

• End-to-End project delivery of customer services like ILL, MPLS-L2, MPLS-L3, PRI, SIPT, NPLC and IPLC (PO to Commissioning).• Responsible for aligning & supporting field engineers for customer’s link delivery on daily basis.• Manage service delivery SLA achievement and high level of customer satisfaction.• Building, maintaining and analysing service reports to address any possible delay before it occurs.• End-to-End project delivery of customer services like ILL, MPLS-L2, MPLS-L3, PRI, SIPT, NPLC and IPLC (PO to Commissioning • Responsible for aligning & supporting field engineers for customer’s link delivery on daily basis. • Manage service delivery SLA achievement and high level of customer satisfaction. • Building, maintaining and analysing service reports to address any possible delay before it occurs.• Fiber survey, Layout, Fiber pair readiness, FMS termination, New Node installtion,connissioning and integration to provide wireline services to the customers.

New Delhi, Delhi, India

• Reported and managed all networks incidents related to Vodafone on the concerned portalsuch as raising the tickets, follow up to ISP, monitoring etc.• Provided and maintened managed services to Wipro for Vodafone MPLS links worldwide.• Manage bandwidth utilization and provided utilization report for all domestic and global MPLS circuits for Wipro BPO.• Provided onsite support during outage for Wipro BPO MPLS links following escalation matrix through mail and over the call with the concerned team.• 6. Coordinated between Vodafone and wipro team for simplified the works and ensured prompt resolution during the outage.• Continuous Monitoring of Wipro BPO MPLS links for bandwidth utilization and bandwidth.

New Delhi, Delhi, India

• Coordinated and worked with field team and Jio clients for Project for Microwave Link(0.3,0.6 etc.) and CISCO 920 Routers survey(LOS), Installation andcommissioning, and ATP.• Provided Technical Support to field teams for smooth operation of project.• Prepared and Processed of Invoices for invoice-receipt from Costumers.• Prepared and maintaining DPR of Microwave I&C, ATP and microwave LOS Survey.

New Delhi Area, India

• Done Installation, commissioning and O&M for Vodafone UBR and AirtelIWAN project(Radwin, Maksat, Cambium, Ubiquiti, Point RED, ALVARION ,RICI , Egate, etc). CPE routers (HP, Huawei, Cisco) troubleshooting.• Worked on media converters such as IP MUX, RICI, EGATE, MROTEK etc.• E1 Punching and E2E connectivity for P2P.• End to end testing of services such as ILL, PRI, MPLS etc using Ethernet and PRI tester.• Done RF Survey & Feasibility for Airtel IWAN and Vodafone UBR project.