Vikram M. Email & Phone Number

As a Global Support Manager at Frontegg, I oversee the level 1 engineers across the globe, ensuring that our customers receive timely and effective solutions for their technical issues. I have more than a decade of experience working in the customer service industry and 9+ years of managing teams.I have a passion for teaching and learning, which helps me to understand the root causes of complex problems and to explain them to others in a clear and concise manner. This skill also enables me to continuously improve my technical knowledge and to share it with my team and the wider internet community. I have a Bachelor of Science degree in Computer Science, a Cyber Crime Investigator certification, and a Redis Labs | RU101 Certificate | Redis University certification. I also have proficiency in security, Debian, Nginx, Linux, Windows, Citrix, Shell, Python, and Ansible technologies. My goal is to provide excellent customer service and to contribute to the success and growth of the companies I work for.