Vimal Chopra Email & Phone Number

Whitby, Ontario, Canada

Whitby

• Handling Inbound calls of Toronto Hydro Customers for setting up their accounts and answering their queries• Administrative duties, including: billing, payment processing, collections, account set up and all forms of customer service negotiation and problem-solving.

Toronto, Canada

 Contacting new/existing customers (Rogers and Sears) and selling products and services in a call centre environment  Actively matching the needs of the client with the features and benefits of the sellable product Providing clients with relevant product information with the intention of selling the product Meeting Sales, Customer Service, Productivity, Compliance and Quality targets Dealing with highly confidential information in a secure environment Data Entry of new and existing customers, keeping the accounts up-to-date

Oversaw sales and marketing of the various products and services of the business - courier services, copying and digital printing services, Mail Box services and other business printing services.Ensured effective and regular marketing of business services to existing and prospective clients at all levels.Demonstrated ability to listen effectively to customers which resulted in excellent customer relations.Answered phones and provided information to customers as requested Administered the various monetary aspects of the business and management of the daily business activities.

• Geochemistry and petroleum source potential of the sedimentary sequences drilled in different blocks• Surface geochemical prospecting for hydrocarbons in different basins• Designing and maintenance of drilling fluid systems• Quality and process control of natural gas, NAPTHA, SKO, ATF, HSD etc.

Solid working experience to operate instruments such as GC, Sulphur Analyzer, Spectrophotometer, AAS, Auto Titrator, viscometer, Bomb Calorimeter, mol. Weight, Density meter, Brooks meter etc. Analysis of Natural Gas and Fuel Oil used as a basic raw material for production of Methanol, Urea and other chemicals.Maintained safe work procedures and a healthy lab environment according to the Company's Safety and Environmental policies.

Executing complex analysis of Hydrocarbons, oil and condensate for oil, gas industries samples.Maintaining quality assurance and control within the framework of the Regulatory investigation.Performed Solid & Wet and density testing on petroleum samples. (E.g. LPG and oil and condensate samplesOther tests conducted for viscosity through Brook field viscometer, sulfur by sulphur analyzer GC analysis (inactive) of LPG and crude.

• Conserved and preserved of old metal, stone and other objects of national importance. • Maintained accuracy on all procedures to ensure best results.

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, B

Activities and Societies: Life Member of National Institute of Personnel Management, Kolkata, India

Masters In Science, Chemistry

B.Sc