Vincent Gauthier Email & Phone Number

Concord, Ontario, Canada

• Converted over 16 Power Presentations to Storyline 360 in English and French and added voiceover using Speechelo• Designed interactive 8 modules from Standard Operating Procedure content.• Translated English video to French to support French content.• Edited multiple video using Articulate Replay and Wondershare from Filmora • Created 6 videos using Wondershare to edit contents, add text to speech and soundtrack.

Missisaugua

• Act as a resource to physicians who are prescribing medications and patients who need on-going support• Keep detailed notes in the electronic patient record on communication with pharmacies, insurance companies and doctors• Schedule follow-up tasks to meet both the business and patient need in a timely manner• Manage and lead Zoom meetings for new physicians and their staff enrolled in the program • Rewrote 2 working instruction documents to improve the retention of tasks to be completed on the Customer Relationship Management (CRM) database • Trained 2 new Case Managers on the CRM system and work instruction processes

Thornhill

• Worked with internal subjects matters experts on a weekly basis to gather critical information for accurate training documentation• Produced 6 courses with multiple modules in French using Camtasia 8 and Amazon Polly as text- to-speech • Created 4 courses with multiple modules in French using Captivate 2019 and VideoScribe• Managed the Learning Management System – Litmos - for new French materials

Vaughan

• Designed 28 new courses with Adobe Captivate and updated 40 courses with a new look and audio • Created over 8 short movies to teach on a specific task to all 19 branches across the country • Edited over 15 movies, voice-over and animation, using Adobe Premiere Element 15• Filmed several processes on how to handle freight in the warehouse with a GoPro5 camera • Managed courses in our Learning Management System, Topyx, such as uploading SCORM files, creating course shells and updating or replacing course materials• Provided virtual training for drivers and office employees on Standard Operating Processes using TurboMeeting • Translated training material from English to French• Traveled across the country 10-15 % of the time

FACILITATION / TRAINING• Taught soft and technical skills to over 1000 agents in group of 8-16 and one on one• Equipped front line agents with skills on retention strategies for 27 products • Integrated fun activities during training sessions to increase learning curve and team spirit among learners • Presented goals of objectives prior to each lessons to bring focus and create an expectation of good results • Applied adult learner principles when teaching theoretical concepts and turn it into practical real-life situations so the new skills are applied with more confidence on the job • Exceeded expectations on yearly Performance Appraisal on the training evaluation by scoring an average of 4.5 out 5 for the trainer effectiveness since 2010 DESIGN• Created multiple job aids, using Microsoft Office applications, such as cheat sheet, chart, short documents to summarize essential points to remember while talking with customer • Designed e-Learning modules on Adobe Captivate that save production cost for different line of businesses• Implemented multiple quizzes online on Typeform and Adobe Captivate to review the knowledge retain and its application on the job • Translated training materials from English to French in order to save cost • Revamped existing training materials to fit business change processes/requirements• Built webpages in SharePoint to decreased searching timeCOACHING/MANAGEMENT• Evaluated employee’s performance in the first 3 months using a score card, so their supervisor is updated on their progress during the probation period • Helped increased retention productivity from 14% to 22% in 6 months by focusing on the poor performer in retention and in quality assurance• Improved learning curve of new agent from 6 months to 4 months by changing training strategy• Monitored 100 calls a months and coach agents on areas of improvement for quality and assurance• Managed the content on the SharePoint website

Bachelor Of Arts (B.A.), Labor And Industrial Relations

Diploma, Adult Education, Staff Training & Development