Vinay Kumar Sharma Email and Phone Number

• Delivering excellent service to ensure high levels of customer satisfaction.• Motivating the sales team to meet sales objectives by training and mentoring staff.• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.• Detail specific contribution related to optimizing last mile operations, improving delivery efficiency, enhancing customer experience during the final phase of service, or managing logistic and coordination.• Monitering Last Mile.• Responding to customer complaints and concerns in a professional manner.• Ensuring store compliance with health and safety regulations.• Developing and arranging promotional material and in-store displays.• Preparing detailed reports on buying trends, customer requirements, and profits.• Undertaking store administration duties such as managing store budgets and updating financial records.• Monitoring inventory levels and ordering new items.

Head of organisational entire operations & responsible to manage 150 staff including management staff, Senior excutives, excutives and ground staff. • Ensure all operations are carried on in an appropriate, cost-effective way• Improve operational management systems, processes and best practices• Purchase materials, plan inventory and oversee warehouse efficiency• Help the organization’s processes remain legally compliant• Formulate strategic and operational objectives• Examine financial data and use them to improve profitability• Manage budgets and forecasts• Perform quality controls and monitor production KPIs• Recruit, train and supervise staff• Find ways to increase quality of customer service• Create an inspiring team environment with an open communication culture• Set clear team goals Delegate tasks and set deadlines.

• Diligence & timeliness in reviewing loan applications with banks’ credit, compliance policies.• Preparation of loan applications & credit memos for Corporate (SME)• Responsible or data entry and credit analysis of individual and/or Corporate• Perform outgoing phone calls to assist with loan applications as needed.• Perform CBS checks and escalate any potential hits.• Any other ad hoc duties as assigned by Senior Management.•Client Management •Data management

• Create an inspiring team environment with an open communication culture• Set clear team goals Delegate tasks and set deadlines.• Oversee day-to-day operation• Monitor team performance and report on metrics• Motivate team members Discover training needs and provide coaching• Driving robust strategies in Inventory Management, Customer Service, warehousing • Distribution to optimize service, cost and working capital.• Taking care of Sales Generation and organisational growth • Responsible for the overall operations.• Taking care of budgeting, cost management & billing.