• Understanding the processes involved in BNP’s personal finance team• Involved in process mapping and optimisation sessions to see how to improve team effectiveness and deliver improved KPIs.• Trained in financial difficulty to assist customers, who could not afford set payment plans. Filled out financial statements to offer reduced payment plans if they were in a surplus. Referred customers in a deficit to debt management companies and worked in partnership to further assist them.• Exceeded set KPI’s, demonstrated a high standard of soft skills such as emotional intelligence, problem-solving and effective time management.

• Market research - understanding and mapping of mid-size target SMB customers across the midlands before building a plan to systematically contact and convert against self-set KPIs• Worked in partnership with BT in sales for broadband, TV, landline which demanded excellent public speaking skills with all potential customers and the ability to close sales.• Trained in sales, persuasive skills e.g. Jones effect, fear of missing out, indifference etc.

• Responsible for first screening of pitch decks and liaising with founders to set up meetings for the senior team.• Visited portfolio companies such as club cultured to learn more about their operations and how they are scaling up their business.• Learned how to review company accounts and the relationship between metrics such as revenue, gross margin, net margin, EBITDA, Customer acquisition cost, Lifetime value and Churn.

• Applied economic principles such as price elasticity, barriers to entry and the advantages of existing infrastructure for their large company vs a start-up while also analysing the impacts of COVID-19 on the business.• Compiled a comprehensive online competitor analysis matrix which was used for a new business they are creating that will sit within the group structure and also allowed my employers to agree on a price for their new product.• Applying the economic principles I´ve learnt, I was able to do tasks that would normally be given to somebody with significant commercial experience.

• Carried out market research for food brand Twisted London and analysed data to suggest strategic improvements that could be made over competitors. • Used the data collected to compare to their competitors, held a presentation with the team that showcased potential collaborations in the future with other food brands mixing their signature specials with ours to push the brand further and gain more recognition.