Vincent Harris Email & Phone Number

Overland Park, Ks

Kansas City, Missouri Area

Ensuring consistent, high quality support that is optimized for the needs of the business and IT teams. Managing multiple concurrent applications in a production environment supporting multiple users in multiple locations. Providing strategic planning and direction and focusing on continuous improvements needed to maximize customer service metrics.

Kansas City, Missouri Area

Understanding the technology solutions being developed for the business users and ensuring quality of the solutions through manual and automated testing methods at the conclusion of development life cycles. Key responsibilities include understanding design documentation, seek appropriate clarification on design details from clients, design, write and execute test cases, report defects and coordinate with clients to get these defects resolved.

Kansas City, Missouri Area

Testing software applications before and after completion of the software development, and providing technical support for internal and external customers. Working through several development project test plans, understanding how to make them succeed, and executing testing strategies accordingly. Additionally, maintaining an understanding of company applications and showing expertise in writing high-quality, detailed test plans as well as troubleshooting any production issues quickly to ensure products are delivered on time with high quality.

Design and support company website. Troubleshoot PC problems, identify and remove viruses, and install software. Setup small wired and wireless networks. Setup and configure small- to medium-sized multifunctional units and drivers for networked functionality. Complete PC builds and upgrades of system memory, hard drives, and Network Interface Cards.

Developed, deployed, and supported custom solutions to support the UPS business plan and grow the small package business. Wrote applications utilizing VB.NET, C#.NET, and SQL to support customer needs. Participated in customer meetings and fact gathering sessions to evaluate customer needs. Authored UPS professional project correspondence for internal and external use. Managed projects through the project life cycle. Maintained and distributed monthly domestic and international customer reports.Developed applications using VB.NET that reduced production time of client reports by over 50%.

Assisted and supported internal client data requests through UPS Data Warehouse, Package Level Detail data, and Visibility Tracking. Led time-in-transit/zone and lane analysis improvement studies for external customers. Used expertise on UPS proprietary data to support the UPS sales team. Developed Microsoft Access reporting systems to provide internal/external customers with monthly reports.

Mcts .Net 3.5, Application Development

Microsoft Certified Professional

B.S, Management And Computer Information Systems * 2007