Henderson Horrocks Risk Services is a Specialist Investigation, Consulting, and Risk Management business offering a range of services including the provision of internal workplace investigations and post-investigation compliance services, investigation of CTP motor vehicle accident claims, workplace bullying and harassment and stress-related claims, general insurance, liability and fraud investigations. We also offer assistance to clients with recognising the factors that led to the incident… Show more Henderson Horrocks Risk Services is a Specialist Investigation, Consulting, and Risk Management business offering a range of services including the provision of internal workplace investigations and post-investigation compliance services, investigation of CTP motor vehicle accident claims, workplace bullying and harassment and stress-related claims, general insurance, liability and fraud investigations. We also offer assistance to clients with recognising the factors that led to the incident and, where possible, identifying ways of preventing recurrence. We currently provide investigative services to National Insurers, a range of SA State Government Agencies, and are an Office of the Commissioner for Public Sector Employment (OCPSE) panel member. Show less

Working directly for a variety of investigation and liability/legal firms on a sub contract basis to undertake investigations relating to claims that they are managing.Summary of Responsibilities: • Conducting factual investigations, often complex in nature, in the areas of Income Protection for Personal and Psychological (Stress / Anxiety) Claims• Carrying out surveillance work for Income Protection Claims • Undertaking investigations for Public Liability Claims… Show more Working directly for a variety of investigation and liability/legal firms on a sub contract basis to undertake investigations relating to claims that they are managing.Summary of Responsibilities: • Conducting factual investigations, often complex in nature, in the areas of Income Protection for Personal and Psychological (Stress / Anxiety) Claims• Carrying out surveillance work for Income Protection Claims • Undertaking investigations for Public Liability Claims • Undertaking factual investigations for WorkCover SA, NSW and WA for injury and psychological claims. • Conducting investigations for Major Insurers and Loss Adjustors for a variety of insurance claims. • Investigating motor vehicle accidents for various CTP Insurers on behalf of the Motor Accident Commission to assist in determining liability for Compulsory Third Party Injury Claims • Skip tracing and missing persons searches Show less

Accountable for all aspects of general management in the operational running of 3 franchised coffee shops.Summary of Responsibilities: • Staff recruitment, training and development• Maintaining Safety Health & Environment across all operations• Daily operations of stores including Stock Control/ordering; maintenance/repair of equipment• Development of customer excellence with staff – ensuring the high standards set are met• Setting store key performance indicators… Show more Accountable for all aspects of general management in the operational running of 3 franchised coffee shops.Summary of Responsibilities: • Staff recruitment, training and development• Maintaining Safety Health & Environment across all operations• Daily operations of stores including Stock Control/ordering; maintenance/repair of equipment• Development of customer excellence with staff – ensuring the high standards set are met• Setting store key performance indicators and monitoring to ensure they are met and exceeded• Maintaining highest quality in service and products• Developing relationships with staff, suppliers, landlords and the Gloria Jean’s Coffees support team• Financial management of the stores• Developing strong relationships with local community through the support of local schools, sporting groups and charities Show less

• Training junior Officers including the reviewing /vetting of files• Preparation of the Rostering of Officers and the Allocating of their work • Briefing of Prosecution witnesses and Police Prosecutors ahead of Court trials• Undertaking serious offence investigations as part of the Crime Enquiry Unit• Relieved within the Criminal Investigation Branch• Performed a variety of roles and responsibilities that included Office and Patrol duties

Following matriculation I was employed by the Commonwealth Bank of Australia where I worked up until my selection to join the SA Police Department as a cadet. This role included cash handling/ balancing; dealing with Customer Service enquiries, New Account queries and general office and administration duties. The diverse nature of this work assisted in the development of my focus on delivering excellence in customer service to clients by proactively responding to their needs.