Vincent Roudaut Email & Phone Number

Prague, Czechia

Prague, Tchequie

📍I handle the claim opened by customers to identify , investigate to analyze their relevance before alerting the operations.📍With the team, we organize the allocation of responses based on urgency levels, types of requests, new cases, and incoming messages in order to always operate in due respect of the parameters and timing defined by the Service Level Agreement.📍I coordinate and follow up with operational teams to resolve customer issues and/or requests by providing guidance and updates on relevant shipments until the complete resolution of a case.📍I monitor on daily basis ensure that shipments repair's solution are well followed and alert in case a repair solution fail.📍I take care of My Sodexi Performance Report by extracting, analyzing and reporting in presentation the monthly data to Sodexi Management.📍I maintain regularly a ration of 100% (since 4 month and 100% rate in Quality Evaluation Performance.

Bangkok Metropolitan Area, Thailand

Easia Travel is a BTB DMC, specializing in designing trips to Vietnam, Laos, Cambodia, Myanmar, and Thailand. ❶ My main mission here was to Create and Develop new products and/or experiences in Thailand, following the core value of Easia Travel: connection with locals, introducing travelers to traditions, preserving cultural and natural destination heritage. 📍 Define Action and budget plan for production development 📍 I managed Production Department (1 executive) for Southern and Central regions in collaboration with a Product Manager based in Northern Region. 📍 I loved my constant mission of Research and development to complete and enhance product portfolio. To do so, I regularly surveyed the competition from big players to more local actors and communities. 📍 I collaborated with Sales managers and Marketing department, to design the most suitable and adapted products adapting to the latest traveling trend, market expectations and clients’ brief 📍 Doing so, I developed strong networking with suppliers (transportation, local communities, hotels) and negotiating skills to promote ideas and projects.❷ Promote the products with the Support of the Marketing team for 4 Easia Brands: Leisure / Active / Exclusive / Incentive❸ Provide training to Sales, Operations, and Business developpers 📍I Delivered training (Thematic, destination, or Product) : average 15 to 30 persons or lately during Covid Pandemic, to overseas travel agents Webinar promoting the destination. 📍I supported Sales team with effective selling tools❹ Arrange necessary inspection trips for Sales and Operations 📍Localize potential area 📍coordinate with sales Managers to identify needs by markets and staff to assign 📍Planning day-to-day inspections and budget

📍 I Assisted and supported Production and Partnership Director in her Production Development tasks and projects📍 I was in charge in Data and products upload in ERP company system📍 Listen and understand French market trends trough competitors and industry survey📍 I transmitted and Director of Production's vision through trainings and advice (daily helpdesk role by phone or email) a sales and reservation network of 50 persons.📍 I Developed strong networking with suppliers (through, contracts, offer handling, and daily intervention for our sales networks (special requests, VIP treatment, special rates) but also sponsoring through barter negotiations.📍Handling pricing for flash sale rates and ROI for several multiples flash sales of punctual offers.📍 Planning and arrange inspections trip for sales networks or press trips with DMC and suppliers' support.📍 I Collaborated with all production team on Brochure creation for Thailand, Cambodia, Laos, Myanmar destinations: proofreading, creating new text contents, inputting rates, and conditions. 📍 I was also in charge to Pilot (as a production datas consultant) a project of integration and connectivity project with DMC booking system for hotels in collaboration with IT project team

Paris Area, France

📍 FIT Tailor made quotation, sales and booking handling

Montréal, Québec, Canada

📍 BTB : Quotation, sales, and booking handling📍 Carry out destination training (PowerPoint) for travel agencies📍 Implementation of a 347 days program (Carnet de Voyage) trip around the world

Nantes, Pays De La Loire, France

📍Receive, unload, checking goods (pallets: cheese, milk, eggs, dairy (yoghurts, cream)📍Set up window display and stall📍Manage cheese tray orders📍Customer reception and service, service, cashiering, and counseling about cheese and dairy

Training Course Formation Production Customer Relation, Production Touristique, Excellence Award

Licence, Literature

Deug, Literature