Vincent Gauthier Email & Phone Number

Montréal, Québec, Canada

As a Business Analyst, I'm committed to improving internal processes within the Operations department. My main objective is to implement effective solutions to optimize operations and increase the company's efficiency. In parallel, I have set up a customer portal and am optimizing JIRA to facilitate collaboration and customer support management.Having held the positions of Team Lead Webmaster and Quality Assurance (QA) Specialist in the Operations department, my experience enriches my current role as Business Analyst. In addition to my current responsibilities, I continue to ensure regular monitoring of the quality of service we offer by carrying out a daily audit of our customer support performance.

Montréal, Québec, Canada

I managed and set up a multidisciplinary team of 9 people. I provided essential support for website launches and was responsible for the production and creation of shared platforms for manufacturing programs. In addition, I provided level 3 SEO support for customer requests and internal SEO analysis. Managing the quality control system was also part of my responsibilities.

Montreal Québec, Canada

I worked actively to ensure that websites complied with quality standards while optimizing their visibility in search engines. I also contributed to the development of a system on JIRA aimed at improving quality control processes, thus increasing efficiency and consistency of operations. My aim was to constantly improve quality control processes and strengthen technology in the SEO field.

Montréal, Québec, Canada

- Administrative coordinator experienced in managing educational programs.- Course planning and teacher coordination.- Responsible for official tests and their supervision.- Coordination of programs for corporate clients.- Computer management and website administration.- CRM implementation for customer management.- Sale of language courses.- Improvement of IT processes and tools.- Stock management of teaching materials.- Participated in the relocation of the institution, ensuring optimal takeover of operations.- Customer focus and effective communication.

Montréal, Québec, Canada

- Preparation of the documentation needed to create the website and planning of technological development.- Estimation of company's creation costs and assessment of market potential.- Software testing (CMS) prior to site launch.- Needs analysis and creation of statistical programs to generate business reports.- Production of technical documents for staff instruction and training.- Optimization of social media and external communication in line with corporate image.- Optimization of e-mail communication with users.- Coordination of technological developments and test phases.- Creation and distribution of newsletters, administration and follow-up of advertising campaigns.- Manage customer relations and after-sales service.- Purchasing and accounting management.- Integration of content written for the site.- Monitoring statistics and activity indicators.

Place De La Madeleine, Paris 8Eme

- Sales, delivery tracking and inventory management to ensure customer satisfaction and quality of service. Order forecasting to avoid stock-outs.- Develop customer loyalty through personalized advice.- In charge of tastings: presenting wines and spirits, sharing information on products and their pairings.- Responsible for cellar redevelopment projects, optimizing space and coordinating implementation with suppliers and in-house teams.- Efficiently reorganize the storage area for optimal product management, respecting stock handling procedures and improving productivity and safety.

Certificate In Sound Design, Recording, Midi, Digital Studio, Artist Management, 98%

Projets de fin d'année : Stage à l'université McGill - Music Technology Area. Réalisation / Montage sonore d'un court métrage.

Advanced Technician'S Certificate, Organization Management, 13,5 / 20

Stage / Emploi chez les Cavistes Nicolas place de la Madeleine, Paris 8.

High School Diploma, Management Sciences And Techniques., 12,8 / 20

Specialité : Ressources Humaines. 4 années en internat.