● Led and managed four Scrum teams simultaneously, ensuring timely delivery and alignment with business objectives.● Oversaw the development of a 0 to 1 microservice-based product using Angular, MongoDB, and CosmosDB within Kubernetes clusters.● Maintained and enhanced several legacy applications built with .NET and SQL backends, ensuring their continued performance and integration.● Utilized data-driven insights to inform product decisions, driving impactful outcomes and continuous improvement.● Identified opportunities for innovation and guided teams in implementing solutions that exceeded user expectations.● Fostered a culture of collaboration and excellence, promoting best practices in product management and agile methodologies.● Coordinated with stakeholders to define product vision, roadmap, and priorities, ensuring alignment with strategic goals.

● Defined Product Vision and Strategy: Successfully established and communicated a clear product vision and strategy, aligning with business objectives and driving product success.● Managed Product Backlog: Effectively prioritized and refined the product backlog, ensuring the delivery of high-value features and continuous improvement.● Collaborated with Stakeholders: Engaged with stakeholders to gather requirements and feedback, ensuring alignment on product goals and priorities, resulting in enhanced stakeholder satisfaction.● Created User Stories and Acceptance Criteria: Developed detailed user stories and acceptance criteria, providing clear guidance to the development team and ensuring high-quality deliverables.● Led Sprint Planning and Reviews: Actively participated in sprint planning and review meetings, defining the scope of work and assessing progress, leading to successful sprint completions.● Provided Technical Guidance: Offered technical insights and guidance to the development team, addressing technical challenges and ensuring the feasibility of solutions.● Monitored Progress and Performance: Tracked the development team’s progress and monitored key performance indicators (KPIs), ensuring timely delivery of features and maintaining high performance.● Facilitated Communication: Acted as a bridge between the development team and stakeholders, ensuring clear and effective communication, which improved team collaboration and project outcomes.● Implemented Continuous Improvement: Identified and implemented process improvements within the Scrum framework, enhancing team efficiency and product quality.● Product Owner for four Scrum teams simultaneously, ensuring timely delivery and alignment with business objectives.

Product Owner● Subject Matter Expert for AMS, CRM, Online Store, and FAQ applications as well as Mitel Softphone software and Pivotal Client Support tool with a strong understanding of their usage by internal and external clients and their integration to other CIHI products ● Maintained product backlog and defect tracking for Access Management System, Online Store, and FAQ tool ● Developed, and oversaw the maintenance of a master test plan and test cases that cover quality assurance, integration, user acceptance and regression testing related to the AMS, Online Store, CRM, FAQ tool, and the systems they integrate with ● Developed and maintained collaborative cross-functional partnerships with various internal business stakeholders to identify, analyze and document business requirements and user acceptance criteria related to AMS, Online Store, and FAQ tool product enhancements● Analyzed market trends to improve user experience and implement improvements in CIHI's processes ● Maintained my team’s operational excellence during 2 difficult changes in leadershipProject Coordinator● Coordinated and monitored the execution of a project plan for various projects● Developed integrated timelines and identified key milestones, tasks, and dependencies● Developed work plans, Gantt charts, RACI charts● Communicated project information, decisions and changes to key stakeholders in a timely manner ● Acted as scrum master on various projects● Led retrospectives on projects and on a monthly basis for the product management team

● Freelance consultant in charge of everything from the initial ideation to the final product. ● Devised and executed sales strategies to actively seek out and attain new clients. ● Met with clients, gathered requirements and designed the website to exceed their needs and expectations. Interacted with clients every step along the way. ● Engaged in demos to walk the client through the finished product. Maintained a relationship with clients and provided ongoing support as needed. ● Built deep “Trusted Advisor” relationships with clients.● https://www.startsuzuki.com/ - Start Suzuki Music Studio (Created and actively maintained)● https://www.strategynavigatorconsulting.com/ – Strategy Navigator Consulting (created and actively maintained)● http://www.siq-consult.com/ - Singapore Innovation and Quality (created original, no longer supporting)

Originally hired in 2012 as a Call Centre Agent (CCA), then after a short, but very successful 4 months I was promoted to Quality Assurance Manager. During this time I have:● Professionally represented charities such as: Greenpeace, Amnesty International, Canadian Wildlife Federation, Sierra Club, Dogwood Initiative, Doctors Without Borders, and many others. ● Brought in $47,500 of donations in a 4 month span. ● Managed, trained, coached, and actively supervised CCA’s. ● Created daily reports on my team's successes, obstacles, and opportunities, reporting to the CEO, COO, and Executive directors.● Kept a detailed personal record of sales in order to track performance statistics and analyze success factors

● Delivered Canoes and Kayaks and shuttled people to and from access points.● Extensive experience operating trucks, towing trailers, driving vans.● Assisting and upselling customers both in store and remotely. ● Inside Sales experience in a retail environment.