• Drive 40% market growth in 6 months by creating and amplifying synergistic partnerships with key customers.• Establish new client relationship approach amongst management team at the store level, building customer trust.• • Align team of 40+ to improve service delivery while ensuring employee satisfaction, productivity, and success.• Collaborate with internal stakeholders to improve virtual support and tech availability.• Mentor emerging leadership, growing confidence in teammates and promoting internal leadership growth as well as individual team member advancement.

• Executed live and remote training for 100+ Caliber Collision shops as Google predictive analytics tool subject matter expert (SME). • Developed Bosch tool training to replace 1.5K+ Autel tools, providing feedback and recommendations to the user interface and improving user experience and functionality. • Saved $5K+ in weekly training expenses, improving user satisfaction and creating product champions at local shops.• Created field opportunity reporting tool to implement improvements within diagnostics, repair, and vehicle calibration events, supporting 400+ field technicians.

• Led service operations at a 10K square foot facility, hiring 5 staff members, ensuring safety and compliance for equipment, and meeting budget and sales goals with 100% success rate.

• Achieved top sales contributor status in the first month, delivering 25% higher sales than target goal, and closing contracts with existing customers and new business through lead generation.• Met quota with no existing pipeline, generating a pipeline during the first 30 days to close sales and become the only sales rep to meet company-mandated individual sales goal.• Revitalized sales team, mentoring individuals on cultivating trust-based customer relationship development, informally coaching sales reps on selling strategies with a collaborative servant leadership approach. • Developed and drove continuous improvement sales strategy through pipeline development and organization, harnessing 60K+ square miles of sales territory across the entirety of New York State and Connecticut.

• Motivated 100+ US and UK service technicians to high quality standards, scheduling stateside and international training and development initiatives and supporting California service center launch.• Improved collaboration and accountability between product development and customer support teams, driving 100% customer satisfaction while supporting continuous improvement.• Partnered with executive team, influencing strategic direction by reporting and advising on call center performance and key performance indicators (KPIs). • Drove strategic planning of new release, owning legacy DrivePro product validation and new launch support of Drew Technologies DrivePro ES, successfully identifying and resolving 200+ bugs in pre-release.• Created new product onboarding system for Opus IVS 360, writing procedures, technical training manuals, customer service standards, and quick reference diagnostics guides to troubleshoot issues. • Collaborated with NASTF to manage security licensing and software programming for licensed technician team of 20, successfully meeting SAE J2534 regulatory compliance standards.• Launched product advisory services in repair shops, saving 200 customer relationships and $700K+ in annual revenue.• Coordinated video production in partnership with sales and marketing teams, creating honest, transparent digital media advertising while facilitating trust-based relationship building with external stakeholders.

• Delivered diagnostic support to 75+ retail and dealer customers weekly, troubleshooting issues and improving retention by delivering on product support promises and ensuring solid quality control.• Assessed vehicle software issues remotely, performing vehicle diagnostics and providing issue resolution as client’s primary point of contact.• Performed reprogramming and quality assurance with a product as a service (PaaS) focus in the aftermarket auto services industry.• Wrote technical and diagnostic procedures, leading quality control for software release planning in close collaboration with developer and engineering teams.

• Launched comprehensive testing program, identifying flaws, recording data, and delivering findings to engineering team to drive change management.• Delivered remote field technician support, training on responsible automotive diagnosis and repair, providing customer solutions assisted on 15+ major domestic, Asian, and European car lines.

• Mentored 5-member mechanics team, advancing individuals from proficient mechanical skills into high performing specialists, consistently upholding extraordinary customer service standards. • Increased annual revenue 150% over 2 years, achieving unprecedented profitability at $1M in AR, while improving employee retention metrics.• Collaborated with human resources (HR) to sponsor multiple visa employees, ensuring regulatory compliance with immigration laws.• Introduced brand strategy and strategic business planning to grow profitability and achieve success through operational efficiency, inventory management, and financial planning.

• Trained and coached auto technicians on auto maintenance and repairs, maintaining consistent budget standards and driving quality service.• Led operations in a professional manner, supporting a small business environment with flexibility and customer-focused operational planning.

• Delivered technical training to classrooms of 25+, covering automotive theory, mechanical systems operation, electrical systems, and engineering as a subject matter expert (SME).• Led automotive curriculum development for dynamic training curriculum needs within vehicle parts and service space, creating content to keep pace with rapid technical innovation.