All Star Trailhead Ranger & 8x Salesforce Certified - Professional Services Leader with a demonstrated history of working in multiple industries. Skilled in SaaS/Premise Based Solutions Delivery, Salesforce Core, Microsoft .Net / C#, Cisco & Avaya Contact Center Products, Data Centers, and Team/People Management. Solution Consulting competency leader of solution consultants and architects of multiple clouds (Core Sales & Service, Field Service Lightning, Consumer Goods Cloud, Marketing Cloud, Personalization, Data Cloud, B2B / B2C Commerce Cloud, Health Cloud, Service Cloud Voice, OpenCTI). Hands on experience w/ Salesforce Lightning Flows, Apex, Visualforce, Lightning Aura Components, Lightning Web Components, Process Builder, Workflows, Approval Processes, SHIELD Encryption, Email To Case, Web To Case, Einstein Prompt Builder, Einstein Copilot, Agentforce, Cisco CTIOS, Cisco CTIServer32, Cisco Finesse, ICM, UCCE, UCCX, VXML, CCXML, C#, VB.Net, ASP.Net, ASMX, Windows Communication Foundation, WCF, Microsoft SQL Server, ADO.Net, HTML, Javascript, Java, Web Services, Windows Services, Call Routing, Dial Plan, Trace Routing, Amazon Connect, Genesys Cloud Voice
Listed skills include Cti, Sdlc, Integration, Web Services, and 32 others.