Headed India business for the company (from setup to fully functional state) including day to day activities of the business operations not limited to finance, legal, people management and business as usual.Responsible for rolling out Customer Experience Management (CEM) solutions, end to end for customers across the globe. Help organisations optimize their overall CEM programs and ensure successful outcomes via creative but actionable customer feedback designs and methodologies, making… Show more Headed India business for the company (from setup to fully functional state) including day to day activities of the business operations not limited to finance, legal, people management and business as usual.Responsible for rolling out Customer Experience Management (CEM) solutions, end to end for customers across the globe. Help organisations optimize their overall CEM programs and ensure successful outcomes via creative but actionable customer feedback designs and methodologies, making it easier for exec staff to make decisions basis actionable insights and at the same time avoiding analysis paralysis. Integral contributor to the growth and development of Engaged Strategy, providing leadership, creating new methodologies and ways of working, and proactively promoting Engaged Strategy through thought leadership. Role also includes responsibility for managing the life cycle of key projects; from bid to successful project completion.Help businesses who want to solve their customer experience and service issues with independent, highest quality consulting advice. A Seasoned Net Promoter Score (NPS) methodology professional helping uncover areas of threats that can be converted into areas of delight Show less

Successfully led 300+ customer implementations from varied industries, sizes and requirements, creating promoter each time during the journey. Some of the accounts are the largest financial, telecom, technological, healthcare and retail giants across the globeProven ability to manage multiple projects / programsDemonstrate expertise in NPS methodology and Satmetrix applicationsDevelop and execute an implementation project plan for all professional services deliverable… Show more Successfully led 300+ customer implementations from varied industries, sizes and requirements, creating promoter each time during the journey. Some of the accounts are the largest financial, telecom, technological, healthcare and retail giants across the globeProven ability to manage multiple projects / programsDemonstrate expertise in NPS methodology and Satmetrix applicationsDevelop and execute an implementation project plan for all professional services deliverable within the agreed hours and timelineFunction as the primary point of contact between client personnel and the Satmetrix team until the client is Live on the solutionWork with the customers to ensure they are leveraging the solution and achieving success and engaging resources as necessaryWork with the client project manager to identify/resolve all issues that could impact project scope and/or timeframesResponsible for managing Satmetrix Channel Partner EngagementsProvide constant input towards product improvements and enhancements based on customer interactions / feedbacksRemain current on product updates in order to review and oversee the implementation of new functionality to customers. Show less

Project Managing LES Pricing and Reporting engagement for the GBU. Made lot of new introductions and also streamlined the engagement by identifying disconnects and fixing them. Was able to get more work from stakeholders which is critical to Business Planning and Reporting. Have ensured proper process to avoid any contingencies by including process documentation, back-up planning and creating organized data repository.1. Pricing Analysis• Perform Price Premium Analysis for HP LES… Show more Project Managing LES Pricing and Reporting engagement for the GBU. Made lot of new introductions and also streamlined the engagement by identifying disconnects and fixing them. Was able to get more work from stakeholders which is critical to Business Planning and Reporting. Have ensured proper process to avoid any contingencies by including process documentation, back-up planning and creating organized data repository.1. Pricing Analysis• Perform Price Premium Analysis for HP LES Hardware and Supplies vs competitors across all segments• Provide monthly and quarterly updates to the Current Business Management Teams, in order to take effective pricing decisions to drive margins / market share• Address adhocs and required analysis which come as a part of unstructured query and provide insightful views to the requesting teams via available resources or introduction of newer methodologies or tools2. LES GBU Reporting• Monthly LES Business Book: Provide a complete package of the LES Business by putting across management relevant information into one single deck by co-ordinating the information from about 25 various sources that include Marketing Operations, Finance and Strategy Planning divisions etc• FYUGM and Channel Inventory Reporting: Provide Monthly and Weekly reports on Market Share (actual and projections), comparative study between Marketing Operations Team forecast vs Finance Forecast, Inventory levels with channel partners3. Sure Supply Single Station Project• Performed a project for Web Analytics to read effectiveness of various media vehicles driving traffic to the Sure Supply Landing Page across geographies. The objective was to identify the most effective vehicle and thus optimize marketing spends. Show less

• Ensure SLAs of 99.8% are met and delivered• Perform business and market analysis and present the finding to teams in organized presentations• Complete administrative responsibilities within agreed timeframes• Provide company and market related business information and consultation to onshore • Assisting in migration of projects particularly from Revenue and Manpower planning perspective• Interact with outside vendors with respect to cost negotiations and service… Show more • Ensure SLAs of 99.8% are met and delivered• Perform business and market analysis and present the finding to teams in organized presentations• Complete administrative responsibilities within agreed timeframes• Provide company and market related business information and consultation to onshore • Assisting in migration of projects particularly from Revenue and Manpower planning perspective• Interact with outside vendors with respect to cost negotiations and service requirements• Manage cross team engagements and mentor team to achieve the goals• Prepare company profile and perform comparable company analysis, competitive analysis.• Perform business, market and industry research and present the findings to the project teams• Research and data analysis for Product Placements, Pitch Books, Sales Memos, Road Shows.• Client servicing on varied requests not limited to pricing data, Valuation, Deals, New Issues, Venture capital and others.• Provide high quality real time research assistance to bankers in support of client projectsAchievements : • Developed dashboard with internally available information to formulate a dashboard with KPIs needed to track the financial markets during the sub-prime crisis. This was earlier being done by an external agency which was stopped and thus resulted in cost benefit of GBP 15000.• Developed a tool to capture management relevant financial news articles by using a datasource Factiva. This was earlier being done by an external vendor and thus effected a savings of close to GBP 25000 annually Show less