As an Operational Manager and Sales Associate at OURR Home & Appliances, I manage the logistics operations for six locations of an appliance store, ensuring a smooth flow of inventory and timely delivery of products. I also excel in sales and customer relationship management, using software analytics to provide data-driven reports and insights to support decision-making. I have a proven track record of increasing sales revenue and customer satisfaction, as well as improving operational efficiency and quality. I have a Postgraduate Certificate in Project Management from Lambton College, where I learned the fundamentals of project management, such as initiating, planning, executing, monitoring, and closing projects in an agile environment. I have also obtained two professional certifications, the Certified ScrumMaster (CSM) and the Certified Associate in Project Management (CAPM), which demonstrate my skills and knowledge in applying agile and traditional project management methodologies. I have a goal of getting a Project Management Professional (PMP) certification, as I am passionate about delivering successful projects that meet the needs and expectations of stakeholders.