Vineet Gupta Email & Phone Number

Gurugram, Hr, In

• Working for Holibob, a UK-based travel technology company, to revolutionize the selling of exceptional travel experiences through innovative, cutting-edge technology.• Spearheaded the delivery of exceptional products and features for leading clients, including Amadeus, Kiwi.com, Neom, and Visit Abu Dhabi.• Developed and executed comprehensive product roadmaps, prioritizing features based on deep user behaviour insights derived from tools such as Hotjar, Google Analytics/Amplitude, and Power BI.• Managed end-to-end product workflows, including ticket creation and tracking in Jira and Asana, and maintained documentation of PRDs and roadmaps on Confluence.• Led Agile ceremonies, including Sprint Grooming, Sprint Planning, and Daily Scrum meetings, driving team efficiency and collaboration.• Successfully transitioned the team to Agile methodologies by implementing Jira, establishing Sprint Planning, Refinement sessions, Sprint Retrospectives, and fostering a continuous improvement culture.• Provided guidance and mentorship to colleagues within the product team, helping them enhance their skills in product management, prioritization, and Agile practices.• Led regular learning sessions and workshops to foster continuous growth, ensuring the team stays updated with best practices, new tools, and industry trends.

London Area, United Kingdom

India

• Led the team for Booking Engines of Transfers, Car Rental, Sightseeing, and Insurance. • Launched TBO Rail (Europe) for Middle East Region allowing agents to book Eurail Pass, Swiss Pass and Tickets.• Thrived in fast-paced, highly adept team to develop and prioritize product features and build product roadmap. • Successfully reduced the churn rate by 2.3% by implementing customer retention strategies.• Elevated the average transaction value by 7.1%, leading to higher revenue per customer.• Facilitated a 1.2x increase in the number of bookings made through the platform.• Implemented cross-sell mechanisms to push Transfers and TBO Rail to agents booking hotel and flights on the portal.• Conducted training sessions for Tech Support and Operations to ensure smooth Booking and Post Booking experience for the agents.

India

• Led the product 'TBO Loyalty Platform' for Airlines, Banks and Super apps like Share Rewards (Majid Al Futtaim) allowing the end customers to book hotel, flight and transfers using their reward points and also earn reward points on bookings made by card. • Designed wireframes and product requirement documentation (PRD) to align with clients’ expectations. • Defined process for Payments, Support and Operations for the product to ensure smooth roll-out. • Reduced result response time by 50% (6 secs), enhancing customer support efficiency.• Reduced Average Conversion time by 25% (4 secs) and booking failures by 20%.

India

• Launched the 'Travel Partner Solution' platform, enabling clients such as Firefly Airlines, Vietjet, and SKS Airways to efficiently offer Hotel bookings, Flights, and Flight + Hotel packages to their B2C customers.• Boosted user adoption rates by strategically prioritizing features and optimizing the user experience.• Ensured ongoing product satisfaction by delivering post-launch support and promptly addressing user concerns.• Fostered strong collaborative relationships with clients, actively engaging to gain a deep understanding of their specific requirements.

India

• Directed the transformation of a key vertical within the organization, TBO Packages, by introducing new features and a refreshed UI design.• Successfully spearheaded the launch of booking platforms for prominent clients such as the Saudi Tourism Authority (Red Sea Cruise), Discover Qatar (Whale Sharks Expedition Cruise), and Emirates Airlines (UAE Quarantine Packages).• Played a pivotal role in cross-functional collaboration with the marketing team to orchestrate product launches and execute over 150 promotional campaigns across source markets in the Middle East, Asia-Pacific, Europe, North America, South America, and Africa.• Conducted comprehensive training sessions and webinars for internal sales teams, agents, and end-users, effectively disseminating information on new features, unique selling points (USPs), and promotional campaigns.• Facilitated seamless communication by relaying User Stories, Sprint Planning, Daily Scrum Meeting, and Wireframes to drive the development of innovative enhancements.• Contributed significantly to an impressive 80% growth in fiscal year 2019-20 when compared to the previous fiscal year (2018-19).• Achieved remarkable pre-COVID sales performance in fiscal year 2020-21 through the strategic launch of a new destination portfolio.

Turkey

• Worked as a consultant for client - Fortrade Ltd.• Created detailed sales presentations to communicate product features and market data.• Using Microsoft Dynamics 365 for maintaining client database and follow up.• Conducting interviews with existing and potential customers to gather the feedback and requirement.

Istanbul, Turkey

Istanbul, Turkey

We handled Galatasaray Sports Club's accommodation and transportation in Turkey and around Europe during UEFA's matches. We conducted intensive research for the best resorts for training camps according to the client's preference and collaborated with Sports Team around Europe.

New Delhi Area, India

365hops is an online social platform for people interested in adventure and off beat travel. We are bringing people within same interest groups together where they can share info., trips with each-other and join others in activities within their interests.• Collaborating and negotiating with Adventure tour organizers.• Making sales and handling customer queries.• Search Engine Optimization- Webmaster Tools, Google Analytics, etc.

Data Driven Product Management, Product Management

Turkish Language And Literature

Turkish Language Certification from Istanbul University Dil Merkezi

Bachelor'S Of Journalism And Mass Communications- Vivekananda Institute Of Professional Studies, Mass Communication/Media Studies

Master Of Business Administration (Mba), International Tourism Business

Indian Institute of Tourism and Travel Management (IITTM) is an institute based in Gwalior, Madhya Pradesh, India, with campuses.