Vineeth Vilwadrinathan Email & Phone Number

Munich, BY, DE

Munich, Bavaria, Germany

Leading the IT Service Management function in TSCNET with main focus on the following:- Leadership and Strategic Planning- IT Service Delivery Management and ITIL Process Management- Team Management- Project Management- Budgeting and Resource Allocation- Risk Management and Compliance- Vendor Management- Continuous Improvement- Stakeholder Management

Munich, Bavaria, Germany

• Service Delivery Management:
• Being accountable for the delivery of several highly critical RCC IT services within the organization and managing them throughout their lifecycle.
• Managing daily RUN activities based on global processes incident management, change management, problem management, Vendor Management etc.
• Responsible for managing the vendor contracts (both application and Infrastructure), vendor negotiations and vendor performance.
• Maintaining and ensuring… Show more Service Delivery Management:
• Maintaining and ensuring effective, regular, and seamless communication with all stakeholders. Interfacing with vendors/internal technology or business teams regularly.

Munich Area, Germany

o Responsible for the creation and implementation of strategies, concepts and frameworks in ITSM at a group level, as well as for the monitoring and controlling of the operative levels.o Implementation of an IT Service Catalogue to increase sustainable transparency of IT services as well as of IT costso Update of the Service Level Agreement (SLA) between.

Bengaluru, Karnataka, India

• Responsible for managing Service Operations, Service Delivery Management, Process Management, Project Management, People Management, Client Engagement and Stakeholder Management in Danske Bank.
• Deep rooted experience in working directly with onsite IT teams (Denmark, Lithuania, Estonia & UK) and CIO/CTO level executives. A high degree of skill and ability at managing and leading cross functional teams for the.
• Long standing exposure in… Show more
• Long standing exposure in defining & deploying good practices and leading teams to deliver seamlessly across the globe. Good experience with implementing continuous service improvement projects.
• Gained extensive exposure of Project & Delivery Management best practices along with activities such as, service level management, continuous service improvements, requirement collection, project planning, executing.
• Responsible for managing ITSM audit & regulatory audits (External – Financial Supervisory Authority [Denmark, Sweden, Finland & Norway] & Prudential Regulation Authority - UK) in Danske Bank. Show less

Bengaluru, Karnataka, India

Managing a team responsible for Reactive and Proactive Problem Management, Major Incident Management, Exchange and Active Directory

Bangalore

Responsible for Reactive and Proactive Problem Management, Major Incident Management, Exchange and Active Directory

BTS installation and commissioning & Drive test for Huawei project

Bachelor Of Technology (Btech), Electronics And Communications Engineering

Education record