Vinh Phung Email & Phone Number

Jackson, Michigan, United States

Upon completion of building the Finance Department, I transitioned to help Sales Operations build a culture of strong customer service and transparency.- New and pre-owned sales with emphasis on new car sales- Utilized VinSolutions CRM, CDK Drive DMS, and vAuto inventory management (transitioned from ProMax CRM and Dealertrack DMS)- Improved Sales KPI from 700s to 980 average within first three months- Improved Google My Business ratings from <3.0 to 4.2 within first three months- Maintained #1 state and local sales effectiveness rates- Responsible for maintaining inventory pipeline and ordering inventory- Helped UCM develop used car appraisal and reconditioning process- Created training program for new sales consultants to help attract sales team with diverse non-automotive backgrounds

Jackson, Michigan, United States

Helped develop finance department for new dealership that completed buy/sell in March 2019.- Utilized VinSolutions CRM, CDK Drive DMS, Darwin F&I Menu, and Dealertrack/RouteOne credit- Created processes for compliance with CFPB and FTC regulations such as Red Flag Rules, Regulation Z, Truth In Lending Act, Fair Credit Reporting Act- Responsible for working with indirect lenders in obtaining consumer auto loans- Demographic for the store was heavy lease and subprime- Closed and broke down deals for accounting including funding packets- Worked closely with sales team to develop efficient sales process with average total F&I time of 40 minutes while maintaining high PVR

Ann Arbor, Michigan, United States

Finance manager for 180 car/month store.- Utilized VinSolutions CRM, Reynolds & Reynolds DMS (Blue screen & Ignite)- Completed FSM Academy with Great Lakes Companies (Portage, MI)- Maintained compliance with state and federal laws regulations (CFPB, FTC, FCRA)

Ann Arbor, Michigan, United States

Consistent top three salesperson with a transparent customer service driven and collaborative approach to sales. - Developed my own sales and closing process aimed at finding common ground in how our product meets their needs and solves their problems- Utilized VinSolutions CRM, vAuto, AutoAlert and AutomotiveMastermind equity mining tools- Averaged 18 cars/month sales new and pre-owned- Closed and desked my own deals- Worked with BDC to help develop service drive and trade-in/upgrade programs- Maintained Sales SSI >98

Ann Arbor, Michigan, United States

Ann Arbor, Mi

Set up, prepared, and maintained labs for Molecular, Cellular, and Developmental Biology classes.-BIO 173 Introductory Biology Lab-BIO 207 Introductory Microbiology Lab-BIO 230 Plant Biology Lab-MCDB 306 Genetics Lab-MCDB 429 Cellular & Molecular Biology Lab

Grand Rapids, Mi

Emergency Medical Technician - Basic student at Life EMS Ambulance in cooperative program with Grandville High School. Did clinical work alongside paramedics on ambulances and with nurses and doctors in hospital emergency rooms.