✯ Over 14 years of IT industry experience in Agile Methodologies, Project Management, PMO Activities, Stakeholder Management, Cost Control, Budgeting, Risk Assessment and Mitigation✯ Hands-on experience in the application of Scaled Agile practices to various client initiatives and lead the clients through appropriate implementation of Agile practices for their unique environments✯ Demonstrated excellence in developing interfaces and integration flows using Mule ESB Anypoint platform including Anypoint Studio, Mule Runtime, Connectors, Design Center and API management✯ Ability to clarify complex business integration requirements, participate and contribute to the design and development of MuleSoft-based orchestrations and API development with customers and clients✯ Experience with Salesforce Commerce Cloud and Salesforce CPQ Cloud, including quoting process, pricing bundles and workflows.✯ Certified in PMP, Salesforce Admin, SIX SIGMA Greenbelt, ITIL V4, MuleSoft Certified Developer (MCD- Mule 4), ISTQB and PRINCE2 – Foundation (Trained)✯ Profound agile expertise with a strong understanding of servant leadership, the Agile Manifesto's values and principles, and agile frameworks ✯ Expertise spans across the Salesforce ecosystem with strong acumen in MuleSoft, Salesforce CPQ, Salesforce Commerce Cloud, ServiceNow, PEGA, QA Projects✯ Deft at leading teams (both onshore and offshore) to analyze requirements and ensure the right PEGA solution and PRPC tool installation is completed for large, complex client organization✯ Expertise in facilitating all Scrum ceremonies like Sprint planning, Sprint reviews, Sprint retrospectives, Daily Scrum, backlog refinement, Scrum of Scrum ✯ Deft at ServiceNow in implementing Design, Transition, Operational and Project related engagement along with IT Asset Management, ITSM, CMDB, Discovery, Orchestration and Service Catalog solutions✯ Skilled at numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)✯ Proficiency in Agile methodology (Scrum & Kanban) and end-to-end project management entailing requirement gathering, project design, and release processes, plus identifying and initiating process improvement initiatives✯ Solid experience across all ITIL processes such as Incident Management, Change Management and Problem Management
