To establish a career in an organization of repute where given an opportunity I can achieve excellence & recognition by successfully accomplishing assignment in challenging & competitive environments, contributing to the growth of the company as a whole and myself as an individual expertise

Achievements• One of the key member in accomplishing Five Star Rating certification and Sword of Honor from British Safety Council for DT Cinemas.• Successfully delivered production and service levels exceeding customer expectations during customer’s peak and high seasons with targets. • Among the Best Performer - Part of CLT (Cinemas Lead Team).• Worked as a Shift manager in highest revenue generating property in Delhi (DT STAR VASANT KUNJ).• Part of the opening team of four cinemas in Delhi and NCR. • Selected as trainer for every new joiner from different level.

Work ExperienceDesignation : SHIFT MANAGERJob Profile :• Inventory management – controlling inventory efficiency and controlling food cost.• Keeping knowledge of various equipments functions, there setup and operating Procedures. • Do check updated customer’s record on regular basis complaints & Feedback.• To check specification of products at the time of receiving for FIFO & LIFO Purpose.• Provide sales target to the team Leader’s according to the company or managements.• Review daily basis issue of team & Team Leaders Regarding Customer Service at the time of briefing.• Make them know about current Marketing promotion & any activity in cinema operation.• Making MIS (Management Information System) reports on daily basis & weekly basis.• Checking COGS (Cost of goods sold) status on weekly & monthly basis.• Checking records of all legal documents regarding staff attendance & tickets lot details.• Making Business comparative with competitive area wise and sending to the Head Office. • Checking all the register on daily (Shit wise) • Currently handling DT cinemas Shalimarbagh 4 Screen multiplex, 1142 seats.• Managing a workforce of 100 employees including team member, supervisor, team leader of various department i.e. Operation, administration, security, housekeeping, maintenance, projection.• Monitoring, maintaining daily performance records and analysis of MIS report.• Ensuring speedy resolution of queries/ grievances so as to optimize patron satisfaction levels. • Currently working as Shift Manager with DLF Utility limited (Cinema division), since August 2014 to till Date. • Got two promotions with a span of seven years, I had joined as team member got promotion as team leader then promoted as Shift Manager. • I had worked with the opening setup team of three best properties in Delhi DLF promenade & DLF cot yard and DT G.K. II, one of the most challenging properties of Delhi.