Qa Specialist
CurrentE-Sales Feb 2015 – Till date Mobily aims to achieve the following through the Digital Transformation:Implement best-in-class eSales platform for B2C and B2B customers. Enhance eCare and Self Service functions in order to optimize the customer “cost to serve” while enhancing the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation – by moving transactions to digital (fully automated or agent assisted) channels. Enable detailed reporting of digital channel usage, presented in a structured manner and in a form easy to understand and accessible to relevant mobily stakeholders. Provide means through which digital channels become the preferred venues for transacting and communicating with mobily.