15+ years of IT industry experience in Technical Support and QA processes.A competent professional with extensive experience in Force.com platform, CRM Software Engineering, Development, Testing in the field service domain and and managed several client engagements and solution implementations ServiceMax ServiceBoard on Salesforce-Force.com.Energetic, reliable and a highly self-motivated Team and Tech Lead in Technical Support.Extensive experience in Manual Testing, Web Testing,Database testing and Agile processes.Experienced Quality Assurance Engineer with experience in Automation scripting by using various test automation tools like Selenium WebDriver, Verifaya Studio and SahiPro.Experience in Defining Testing Methodologies; creating Test Plans, Test Strategies and Test Cases, Verifying and Validating Application Software and Documentation based on standards for Software Development and effective QA implementation in all phases of Software Development Life Cycle (SDLC).Hands-on experience in Continuous Integration(CI)/CD tools Jenkins, DevOps.Programming in Python, JavaScript, Ruby.
Listed skills include Agile Methodologies, Web Services, Business Process Management, Java, and 13 others.