1. Provided high-level support to clients by troubleshooting reported errors and software defects, ensuring timely resolution and customer satisfaction.2. Demonstrated strong experience in resolving and handling customer escalations, effectively addressing their concerns, and ensuring smooth workflow.3. Conducted thorough research and analysis in response to software enhancement requests from clients, resulting in improved functionality and customer satisfaction.4. Reviewed and analyzed existing software defects to ensure continuous alignment with client needs and adherence to workflows and patient safety protocols. Logged identified defects into the SNOW tool and VSTS, facilitating efficient review and resolution by development and QA teams. 5. Effectively communicated product changes, including defects, updates to existing functionality, and new requirements, to internal teams, fostering a collaborative and well-informed work environment.6. Collaborated with internal and external customers during the initial design phase for new functionality, actively engaging in requirement definition, refinement, and assessment to ensure optimal solution alignment. 7. Led weekly Software Review Board meetings with Development, Support, Quality, Implementation, and Project Managers, effectively triaging defects and prioritizing tasks for efficient resolution.

-Data warehousing Associated with British Telecom (BT).- Primary responsibilities involved the design and development of ETL job Flow with DTS. Business Intelligence Tools: Openreach Job Runner (proprietary tool of British telecom), Netviewplus, OpenReach BOSS, Microsoft Analysis Services - For designing ETL process for each Business Intelligence report. -Primary responsibilities involved the design and development of ETL job Flow with DTS -Understanding of domain and business logic for various enhancements. - Designing ETL to process the raw feeds. -Testing the raw feeds against volumes and structures. -Data Processing and Fault Handling for SQL queries - Configuring the Netviewplus module as per the client’s requirement - Studying the requirements and estimating accordingly